First of all, when my sister told me she paid $300 for a litter box – I thought she’d cracked her head. Long story short, her cats wouldn’t use it & she gave it to me when I got my second cat. We love our animals a great deal, and decided to keep Pyxie inside after she was hit by a car. When my sister heard I was getting another cat to counter depression of the first, she offered her Litter Robot that she had in storage for several months. To be honest, I wasn’t too excited at first.

Anywho, I put the litter robot where the old box was – leaving the other one in my bathroom as a last resort. The cats & I were fascinated by the new bathroom (the Litter Robot is beyond a litter box, not even comparable), Eli & I watched it cycle with amazement – Pyxie thought it may eat her and refused to use it. Her little face is so expressive & it was like she was watching a horror movie. She actually hissed at it. My 2nd cat though Eli, was born & lived outside for his first six months. He had no idea how unique the litter robot is & had no problem using it from day one. Pyx continued using the traditional pan, even though I refused to clean it while encouraging her to use the new bathroom. I once saw her exiting the covered litter pan with her eyes crossed and breathing through her mouth, that’s how foul it had become. After about 5 days, I decided to pull the traditional pan assuming Pyxie would use the new one eventually. Pyxie has amazing litter habits and would rather blow up than pee where she is not supposed to. Her litter box was once blocked off, she meowed at us for hours but she is vocal so we had no idea what she was trying to tell us. When my daughter grabbed a garbage bag to clean the guinea pig cage, Pyx hopped in and pooped in the used litter as soon as there was a small pile in the bag. I may not cut any cat off like that, her though – I knew she would work with us. For that entire weekend, when she meowed – I gently put her in the globe & petted her. I also gave her treats each time she went in if she used it or not. Finally, I guess pawing the sand is like running water to a cat – I dug in the sand a little & she peed. It took about two days before she would use it without a helping hand.

When our Litter Robot stopped working, both my cats & myself were mortified. My male cat Eli is no where near as dedicated to the using the right places as Pyx, and upon finding the sand full last week – he crapped in my living room. Not to mention, he has never had to use a soiled box. Pyxie was grossed out and has been griping for days. We were manually cycling the machine as much as possible. Not nearly as bad as scooping, but that’s more attention than I have spent on the cats’ bathroom in months. My first impulse was to just go back to the pan. The more I thought about it, the more disgusting that seemed. First, I haven’t scooped since we got the miraculous device. I dump the drawer twice a week and deep clean it about every three months. Additionally, I doubt that my cats would want to go back. They expect a clean pile of “sand” every time they go in there. The smell is minimal, and it’s wonderful to be able to hit a button if one of them stinks up the house. Being a single parent, I am not at all frivolous with my money. Knowing what I know now though, there is just no going back. I am very sincere when I state that I believe the Litter Robot is an absolutely amazing device to which there is no comparison. It’s not cheap, but it’s worth every cent. For those who doubt, I ask them to contemplate scooping, odor, the machines efficiency with the litter and a lucky feline who never has step in or navigate around the evidence of a previous visit. The Litter Robot really is everything it’s advertised to be.

That alone is amazing enough for me, now to the customer service. I did some web sluething & found the issue to be the cat sensor. I left a message for th e 800 number I found on line. Even though I admitted I didn’t buy the machine, and later found out that my model is no longer made – the wonderful lady I spoke to spent about 1/2 hour on the phone with my trouble shooting. She patiently explained to me what the cat sensor should do & look like. The o-ring on mine had become stuck to the metal thing it’s supposed to separate from when the sensor triggered. I was able to remove it myself, but in the process the part that’s supposed to be stationary came loose too. Even worse, the base cracked a little where the cylindrical support for the sensor meets the rest of the base. Nothing a little glue & tape couldn’t fix, and the machine is as good as new. So, not only is the product amazing – the company is too. I will never go back, I have a “first generation” unit. When it retires, I will gladly pay the asking the price for another. I am thinking about moving into a house with a friend who also has a kitty, Kenosis. Kenosis is sensitive to something in dirty litter boxes, and if not kept very clean her paw gets infected. So, we’ll have three cats in one house – it may just be time to get another one after all.

Have a great day. Many, many thanks!

Heather Jarvis
Lucky enough to be claimed by Pyxie & Eli

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