Contact Litter-Robot Support – We're Here to Help

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Submit the form below if you're not seeing your robot or correct warranty details in your Whisker account. Please be prepared to provide your contact details, serial number, and confirmation of your purchase or gift for security and verification purposes.

Due to the technical nature of our products, we highly recommend contacting us via phone or live chat to maximize our ability to help you resolve any issue(s) you're experiencing. Please allocate 15-20 minutes for hands-on troubleshooting, and ensure your robot is online and onboarded to the Whisker app (if applicable) for faster support.

Phone and Chat support available Mon-Fri: 9AM-9PM EST and Sat-Sun: 9AM-5PM EST.

Chat with us 1.877.250.7729 Schedule call

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If your order hasn't shipped, you can log into your account to cancel it.

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You can change or cancel your subscription any time before your next order is processed.

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You'll get an email with tracking information once your order ships, or you can track an order in your account.

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Items may ship separately; log into your account to see your order status and track items that have shipped.

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Cancel a recent order that used an incorrect billing or shipping address (you will need to place a new order), plus update your address book.

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Cancel a recent order that used an incorrect payment method (you will need to place a new order), plus update your saved payment methods.

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Love sharing how Whisker has improved life with your pet? You may be a great fit for our influencer or affiliate programs—earn commissions, get exclusive perks, and even access unreleased products.
Just starting to build your audience? We encourage you to join our Refer-a-Friend program!

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We offer 10% off for active military members. To verify your credentials, please head to our military discount verification page to review the process. You’ll receive a code after verification and can redeem it at checkout.

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Help your friends dump their traditional litter box! Share $50 off Litter-Robot & Earn $100 off anything (some restrictions apply). If you were referred or referred a friend and don’t see your reward, double-check that the purchase met the program terms and that the correct referral link was used. If you still need help, please provide your full name, email, and your friend’s email (please specify whether you were referred or made the referral), and we’ll be happy to look into it.

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We cannot reuse or resell a Litter-Robot that has been in use for more than 90 days, and do not currently have a trade-in or upgrade program. However, our team would be happy to help you explore other options. Please enter the information below and someone from our support team will respond back within 1-2 business days.

Whisker's veterinarian, breeder, and shelter partners can access discounted pricing, offer $50 off to clients, and earn commission on referrals. If you’d like to join, sign up through our Professionals page, or if you have questions, please share your contact info, your position, license number (vets), organization type, and organization's name.

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