Contact Litter-Robot Support – We're Here to Help

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Submit the form below if you're not seeing your robot or correct warranty details in your Whisker account. Please be prepared to provide your contact details, serial number, and confirmation of your purchase or gift for security and verification purposes.

Due to the technical nature of our products, we highly recommend contacting us via phone or live chat to maximize our ability to help you resolve any issue(s) you're experiencing. Please allocate 15-20 minutes for hands-on troubleshooting, and ensure your robot is online and onboarded to the Whisker app (if applicable) for faster support.

Phone and Chat support available Mon-Sun: 9AM-6PM ET.

Chat with us 1.877.250.7729

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Please describe your issue

If your order hasn't shipped, you can log into your account to cancel it.

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You can change or cancel your subscription any time before your next order is processed.

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You'll get an email with tracking information once your order ships, or you can track an order in your account.

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Items may ship separately; log into your account to see your order status and track items that have shipped.

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Cancel a recent order that used an incorrect billing or shipping address (you will need to place a new order), plus update your address book.

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Cancel a recent order that used an incorrect payment method (you will need to place a new order), plus update your saved payment methods.

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