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Expected Shipping Schedule

Litter-Robot 5: 1-3 business days.*
Litter-Robot EVO: 1-3 business days.*
Litter-Robot 4: 1-3 business days.*
Litter-Robot 4 LitterHopper: Ships separately in 1-3 business days.*
Litter-Robot 5 LitterHopper: Ships separately in 1-3 business days.*
Non Litter-Robot items: 3-5 business days from purchase.*

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*Please note that these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors.

FAQ

  • Will my order arrive in one package if I ordered multiple items?

    Not always. Orders containing a Litter-Robot plus accessories or bundle items often ship in separate packages, sometimes on different days and occasionally with different carriers. Each shipment gets its own tracking number and email. If your order status shows delivered but you’re still expecting items, consult our delivery tracking page for more information on your shipment.

  • Do you offer expedited shipping?

    Currently, we only offer standard shipping. If you need your Litter-Robot sooner, we are available in select retail locations! Our dedicated Find a Store page will help you locate a store near you.

  • Do you ship to PO Boxes or APO/FPO/DPO addresses?

    No, we cannot ship to PO Boxes or APO/FPO/DPO addresses.

  • Can I change the address or items in my order after it’s placed?

    Due to our secure payment processing agreements, we’re unable to modify an order once it has been placed. If any changes are needed, we would need to cancel and refund the current order. You can then place a new order with the updated items.

  • Is a signature required for delivery?

    No, a signature is not required. You’ll receive tracking details via email as soon as your order ships so you can monitor its estimated delivery time.