Returns & refunds

If you or your pet are not satisfied within 90 days, simply return your Whisker product for a refund of the purchase price. You only have to pay return shipping.

Returns eligibility

Whisker products purchased directly through or may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.

If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.

Opened litter mats and traps are non-returnable. Merchandise should be returned in the original product packaging as received. For more information about our Litter-Robot refund policy, please refer to our terms and conditions.

Returns process

  1. Obtain a Return Merchandise Authorization (RMA) number. Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received.
  2. Prepare and package your item to return. View detailed return instructions for the Litter-Robot. Units returned in unclean conditions may be subject to a CA$100 cleaning fee deducted from your refund.
  3. Determine your shipping method. If you purchased from our website, returns must go to the U.S. You are responsible for the arrangement and cost of return shipping. If requested, we can schedule a Canpar home pickup for you. Shipping cost will be deducted from your refund.
  4. Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.
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