View our most frequently asked questions about the Litter-Robot below.

Litter-Robot (pre-purchase)

  • How does Litter-Robot 4 compare to Litter-Robot 3 Connect?

    Core features of Litter-Robot models have always included a patented sifting system, odour management, multi-cat design, cat safety features, and easy-to-clean modular components. The new Litter-Robot 4 advances these core features with the latest technology, including the optional OdorTrap® System to neutralise litter box odours and the SafeCat System with OmniSense™ Detection for enhanced safety and real-time tracking of waste and litter levels. Litter-Robot 4 also features a QuietSift® cleaning cycle, an enlarged waste drawer, and a wider opening to maximise cat comfort.

  • Will my cat actually go inside the globe?

    Cats are generally curious and will investigate any new object. Cats that are already used to a covered litter box may be quicker to investigate. We recommend that you place the Litter-Robot in the same location as the old litter box. You can leave the old litter box near the Litter-Robot for a short time. Take a cup of litter from the old litter box and add it to the clean litter in the Litter-Robot. The scent will be familiar, and the cat will be inclined to investigate. Once your cat ventures inside and feels the litter under his paws, he will know what to do. Learn more about acclimating your cat.

  • Can kittens use Litter-Robot?

    Kittens that weigh 1.36 kg or more can safely use Litter-Robot 4 in automatic mode, while kittens that weigh 2.25kg or more can use Litter-Robot 3 (with or without Connect) in automatic mode. If your kitten does not meet this minimum weight, leave Litter-Robot off to operate in “semi-automatic” mode. When you see your kitten has used Litter-Robot, turn it on, and Litter-Robot will automatically perform a clean cycle. Once it finishes, turn the power off. This way, your kitten is safe while they get accustomed to Litter-Robot at a young age, and you don’t have to scoop the litter box!

  • How many cats can use Litter-Robot?

    We recommend up to 4 indoor cats per single Litter-Robot; however, we do have customers with more cats using a single unit. As a rule of thumb, one cat using Litter-Robot 3 requires that the drawer be emptied once per week; two cats, twice per week; three cats, every other day, and so on. Litter-Robot 4 features an enlarged waste drawer for even more waste capacity, which means emptying is required less often. Litter-Robot cycles 7 minutes after each use, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

  • What if my cat won't use Litter-Robot?

    If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Whisker Customer Experience to request a Return Merchandise Authorisation (RMA) number. We cannot accept return shipments without an RMA number.

  • Does Litter-Robot have a weight limit?

    No, Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt Litter-Robot or not. Whether or not Litter-Robot will be comfortable for a large or fat cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much they weigh. Litter-Robot 4 features a wider opening to maximise comfort for cats of all breeds and sizes.

  • Does Litter-Robot help with cats that spray very high when they go?

    Yes, compared to a traditional litter box, Litter-Robot can be a great solution for cats that spray or aim high when they go. The globe was designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, which itself is protected by a tough, impermeable flexible liner. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom).

  • What are the dimensions of Litter-Robot 3? Will it fit in my home?

    Litter-Robot 3 is about the size of a nightstand.
    Litter-Robot 3 Dimensions:
    Height: 29.5" (74.9cm)
    Width: 24.25" (68.6cm)
    Depth: 27" (68.6cm)
    Entryway: 16"H x 10.25"W
    Inside Globe: 15"-17"H (depending on litter level) x 20"W x 20"D
    Litter Bed: 14" wide at maximum
    Waste Drawer: 5"H x 12.5"W x 16"D
    Weight: 24 pounds

  • What are the dimensions of Litter-Robot 4? Will it fit in my home?

    Litter-Robot 4 is about the size of a nightstand, with a footprint similar to that of a large traditional litter box.
    Litter-Robot 4 Dimensions:
    Height: 29.5" (74.9cm)
    Width: 22" (55.8cm)
    Depth: 27" (68.6cm)
    Entryway: 15.75"H x 15.75"W
    Inside Globe: 15"-17"H (depending on litter level) x 19"W x 18"D
    Litter Bed: 14" wide at maximum
    Waste Drawer: 5.5"H x 13.5"W x 9.25"D
    Weight: 24 pounds

  • Where should I put my Litter-Robot?

    Starting out, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using their self-cleaning litter box regularly, remove the old litter box. At this point, the placement is up to you. If possible, we recommend placing Litter-Robot on a firm surface. If you plan to use Litter-Robot 4 on carpet or uneven flooring, please purchase our Carpet Tray accessory.

  • Will Litter-Robot eliminate all litter box odour?

    Because waste is promptly removed and contained in the base, typical litter box odours will be significantly reduced with Litter-Robot. Litter-Robot 4 features an optional OdorTrap® System designed to neutralise litter box odours. This system uses the combination of a sealed waste drawer and carbon filter to reduce odours. You can opt to combine the carbon filter with OdorTrap® Packs to eliminate litter box odours through natural chemistry. For Litter-Robot 3, a large carbon filter located in the front of the waste drawer absorbs odours and moisture to discourage mold growth (a major culprit of that telltale litter box smell). The amount of odour control Litter-Robot will provide depends on the amount of odour created—by how many cats use it, what type of litter you use, and your cats' diets, among other things. Of course, the more often you empty the waste drawer, the less opportunity there is for odour to escape. That said, if you empty the waste drawer and notice Litter-Robot is still a source of unpleasant odours, we recommend changing out the bed of litter completely, deep-cleaning Litter-Robot twice per year, and replacing the carbon filter as needed. It is also worth noting that scented litters are generally not as effective at absorbing odours as unscented litter. Instead, we recommend an unscented, odour-trapping, natural litter.

  • Does Litter-Robot help reduce litter tracking?

    Yes. Because Litter-Robot automatically cleans after each use, your cat is not walking through dirty litter that can stick to their paws and be tracked out of the litter box. That said, the type of litter you use can make a difference in general litter tracking. Litter-Robot 4 comes standard with fence and step to reduce litter tracking out of the globe.

  • Does the Litter-Robot run on batteries or does it need to be plugged in?

    Litter-Robot comes with a power supply that plugs directly into the wall. We have a Litter-Robot 3 backup battery kit and Litter-Robot 4 backup battery kitavailable on our website, which provides 24-48 hours of reserve power, so your Litter-Robot will remain operational in the event of a power outage. (Battery life varies depending on your cat's usage.)

  • How often do I need to empty the waste drawer?

    This depends on the number and size of your cats. Litter-Robot 4 features an enlarged waste drawer, so you may only need to empty the waste drawer once every two weeks per one cat. With Litter-Robot 3, once every 10-12 days per one cat is usually sufficient; two cats, twice per week; three cats, every other day, and so on.

  • Does Litter-Robot require special rubbish bags?

    No, Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 37.85-49.21 litre kitchen rubbish bags or large plastic grocery bags. Check out our custom-fit waste drawer liners in various size packs (three come free with each Litter-Robot).

  • How much litter do I put in Litter-Robot?

    Fill the globe with approximately 3.63kg-4.53kg of litter, until it meets or is just below the raised fill line on the black rubber globe liner when spread flat. If there is too much litter in the globe, it will be expelled into the waste drawer during the first few cycles. Since the waste clumps are removed during each cycle, there is no need to put excessive litter in the globe.

  • How often do I need to add litter?

    Litter-Robot uses litter very efficiently since the patented sifting system only removes the clumps. Litter-Robot 4 features real-time tracking of litter levels, so the Whisker app can alert you when to add more litter to the globe. We also recommend checking the litter level against the raised fill line (on the black rubber liner of the globe) each time you empty the waste drawer, which is about once per week for a single cat or twice for multiple cats. Be careful not to overfill the globe.

  • Does the Litter-Robot require special litter?

    No, Litter-Robot simply requires clumping litter. We recommend a high-quality, standard-weight, clay-based clumping litter. Some silica gel litter beads and crystals can also be used with the Litter-Robot, as long as they pass through the screen. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. Alternative, plant-based litters may also work, but these tend to form looser clumps that can cause condensation in the waste drawer. When using a plant-based litter, we recommend emptying the waste drawer and cleaning more frequently. Litters that do not work in the Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

  • Will Pretty Litter work in the Litter-Robot?

    Litter beads and crystals that are small enough to pass through the screen (such as Pretty Litter) will work with Litter-Robot 3. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. We recommend using a high-quality, clay-clumping litter.

  • Does Litter-Robot work with Feline Pine?

    No, Feline Pine pellets are too large to pass through the sifting screen, which prevents the litter sifting system from working properly. Feline Pine clumping is also too fluffy to effectively pass through the sifting screen.

  • Is dust a problem with the frequent rotation of the globe and the movement of the litter?

    No, any dust is negligible since the globe rotates very slowly.

  • What happens if the globe jams?

    If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, all Litter-Robots are equipped with an anti-pinch safety mechanism. Litter-Robot 4 features an integrated SafeCat System that continuously analyzes 4 zones to ensure kitty’s safety.

  • Will the globe turn while my cat is inside?

    No, the globe will not turn while your cat is inside. Litter-Robot features weight sensor technology that detects your cat every time they enter, or re-enter, the globe, resetting the countdown timer to prevent the clean cycle from starting for another 7 minutes.

  • What happens if my cat tries to enter the globe while it is rotating?

    Weight sensor technology will detect your cat and the globe will stop immediately. The cycle will not resume until 15 seconds after the cat is no longer detected. If your cat or something else is still tripping the sensor, Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Experience team is here to help when you need it. Weight applied on the step and/or step mat will not trip the sensor and stop the globe rotation. This is intentional, as we do not want to invite a cat to enter by stopping the globe rotation. If, however, the cat steps inside, the globe will stop.

  • Are the electronics or power source dangerous to my cat?

    No, there are no electrical components inside the globe. The Litter-Robot operates on a safe 15 Volts DC using an adapter very similar to the ones you may have at home for a clock radio or for charging your mobile phone.

  • Are there any rakes or wires inside the globe?

    No, the globe does not contain any rakes or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat’s safety in mind.

  • What kind of power supply does the Litter-Robot require? How much power does the Litter-Robot consume?

    The Litter-Robot will work with both 110 and 220 currents. You can use any power supply that provides 15V DC, up to 1 amp, or a converter suitable to your region. If you're worried about going from a human-powered litter box to an electric one, don't be. The Litter-Robot consumes a very small amount of power. Based on the Litter-Robot 3, when the motor is working to rotate the globe during a clean cycle, the Litter-Robot uses just 2.7 watts of electricity. When the Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 watts of electricity.

  • I'm going green! Can I reduce my litter box's carbon footprint?

    The Litter-Robot reduces the environmental impact of your litter box in several ways: The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. The Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents.

  • What methods of payment do you accept?

    We accept Visa, MasterCard, and PayPal. We do not accept American Express, Amazon Payments, checks, or money orders, nor payment plans through Affirm.

Litter-Robot (post-purchase)

  • How do I set up my Litter-Robot?

    Visit our Getting Started page to view our online setup guide (including tips to acclimate your cat), the user manual, and accessory installation guides.

  • My cat won't use it. What should I do?

    Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things and your cat still refuses to use the Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price (return shipping costs apply).

  • How often should I change the carbon filters in the waste drawer?

    We recommend that you change the carbon filters every month depending on how frequently your Litter-Robot gets used. This is really up to personal preference. If you are noticing a stronger odour coming from the unit, it may be time to change the carbon filter.

  • How often should I change OdorTrap® Packs?

    We recommend that you change 2 OdorTrap® Packs every month or 1 pack every 2 weeks.

  • How do I clean the Litter-Robot exterior?

    Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and give them a sponge bath, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

  • How often do I have to clean the inside of the globe?

    This depends on your personal preference and your cat’s behaviour. We recommend cleaning the inside of the globe every one to three months. Learn how to clean your Litter-Robot: 1. Press the Empty button to cycle the globe clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay! 2. Turn the Litter-Robot off and unplug the unit. 3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside. 4. Remove the globe: With two hands, lift the globe off the base. 5. Clean the globe with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose or power washer. 6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use a disposable towelette to wipe the inside and upper half of the globe (without removing the litter). The Litter-Robot can be used immediately, since drying is nearly instantaneous./p>


  • How do I set the Litter-Robot timer (Cycle Delay Setting)?

    Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Cycle Delay Setting mode. One of the lights will start flashing, indicating the current Cycle Delay Setting. Use the Reset button to toggle to the next setting: blue for 3 minutes, yellow for 7 minutes, and red for 15 minutes. Press and hold the Empty button to save the setting. The blue light will blink to confirm, then return to standby.

  • How do I set the Litter-Robot 4 timer (Cycle Delay Setting)?

    Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Cycle Delay Setting mode. The light bar will indicate the current Cycle Delay setting. Subsequent short presses of the Empty button will toggle through the following settings: 3 minutes = 1 green light displayed; 7 minutes = 2 green lights displayed; 15 minutes = 3 green lights displayed; 25 minutes = 4 green lights displayed; 30 minutes = 5 (all) green lights displayed. After selecting the preferred setting, a 3-second long press of the Empty button will save the setting.

  • Which Cycle Delay Setting should I choose?

    The Cycle Delay is the elapsed time starting from when your cat exits the globe until the unit starts a Clean cycle. It can be set for 3, 7, or 15 minutes on Litter-Robot 3, or 3, 7, 15, 25, or 30 minutes on Litter-Robot 4. The default Cycle Delay is 7 minutes. Reduce the Cycle Delay if it is important to minimize odor and/or the time that waste is available to other pets—such as dogs. However, reducing the Cycle Delay may reduce the cleaning effectiveness if clumps do not have enough time to set up. Extend the Cycle Delay when using a lower-quality clumping litter that needs more time to set up.

  • Why is my Litter-Robot not cycling?

    This video will take you through some basic checks that usually resolve why your Litter-Robot 3 is not cycling. You can also try these tips: (1.) Please make sure the back of the unit is at least 2-3 inches away from the wall. If the unit is touching the wall, it can impact the weight sensor technology. (2.) Make sure the unit is on a flat, even surface. Carpet or litter mats/rugs underneath the unit may impact the sensor. (3.) Standard weight litter is recommended for best results; you’ll want to keep the litter amount as close to or right under the fill line. The unit needs 3.6-4.5 kg of litter in the globe to detect a 2.25-kg cat in Litter-Robot 3, or a 1.3-kg cat in Litter-Robot 4. If the litter is below the line or you're using a lightweight or plant-based litter, this will decrease the sensitivity of the unit. (4.) Check to make sure the unit is not in sleep mode. Sleep mode in Litter-Robot 3 is indicated by a solid blue and solid yellow light. Sleep mode in Litter-Robot 4 is indicated by a solid purple light. If sleep mode is accidentally turned on, it will go into sleep mode at the same time every day until it’s physically turned off. You can view this video on how to turn sleep mode on/off on Litter-Robot 3. If you’re still experiencing issues, please contact our Customer Experience team.

The App

  • Can I use the app with both iOS and Android?

    The Whisker app is compatible with Apple mobile devices with iOS 13.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

  • What are the app capabilities for Litter-Robot 3 Connect and Litter-Robot 4?

    Both WiFi-enabled Litter-Robot models allow you to monitor and control the litter box from your phone, view weekly and monthly litter box activity to identify patterns and irregularities, and receive notifications when the waste drawer is full. Litter-Robot 4 also features real-time tracking of litter levels and recorded cat weight after every use.

  • Will the robot connect to my WiFi network?

    Our robots require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Litter-Robot 3 Connect and Feeder-Robot require IPv4 addressing, and are unable to connect to shared networks (apartment complexes, college dorms, etc.). Litter-Robot 4 supports either IPv4 or IPv6 addressing.

  • What is the difference between the Litter-Robot 3 and the Litter-Robot 3 Connect?

    Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. The Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week—but with Connect, you'll know exactly when the Litter-Robot needs your attention.

    We currently sell Litter-Robot 3 and Litter-Robot 3 Connect in the UK, and we sell Litter-Robot 3 Connect in the EU.

  • What if I already own a Litter-Robot 3? Can I upgrade my Litter-Robot?

    Yes. You can make your Litter-Robot 3 compatible with the app by installing the Connect upgrade kit or by purchasing a new base with Connect.

  • Can I connect the app to multiple Litter-Robot units?

    Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

  • Can everyone in the family use the app?

    Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

  • How do I connect Litter-Robot 3 Connect to WiFi?

    Download the Whisker app and put the Litter-Robot 3 Connect into onboarding mode: Press both the Cycle and Empty buttons at the same time; when done correctly, the Power light will turn white, then blue. Open the app and press the + button to add your new robot. Follow the prompts in the app to onboard your robot. When you reach the point where you are instructed to connect your phone to the Litter-Robot hotspot, you can do so via your device's bluetooth or click the link that says “Connect via WiFi.” Follow the prompts from there. Watch our onboarding video to learn how to connect your Litter-Robot to WiFi or how to use your device's bluetooth to onboard.

  • How do I connect Litter-Robot 4 to WiFi?

    Download the Whisker app and make sure your mobile device's bluetooth is enabled. Litter-Robot 4 ships with the unit in onboarding mode (WiFi light blinking yellow). If your unit is not in onboarding mode, press and hold the Connect button for 3 seconds or until the onboarding light blinks yellow. Follow the prompts in the app and scan the QR code on the back of the unit as directed. Once Litter-Robot is successfully connected to WiFi, the onboarding light on the control panel light bar will display a solid blue light.

  • How do I know if my Litter-Robot and app are all up to date?

    Visit our Firmware Update page for a complete list of recent and available updates.

  • Can I use my device's bluetooth to onboard the Whisker app?

    You can onboard to the Whisker app via your device's bluetooth. Your device's bluetooth is used to connect the Litter-Robot to your home WiFi network. To do so, make sure your device's bluetooth is enabled on your mobile device. Put the Litter-Robot into onboarding mode, and approve the prompt to use Location Services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with the Litter-Robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.
  • I'm having issues onboarding my Litter-Robot 3 Connect to the app. What should I do?

    Please note that the app will not connect to unsecured networks or shared networks. Check out our Whisker App Troubleshooting Wizard for additional tips with app onboarding. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.


  • What are shipping rates to EU-UK?

    UK shipping rates: Get free shipping on Litter-Robot units and any purchase £75 or greater. On purchases less than £75, we charge a £25 shipping fee.

    EU shipping rates: Get free shipping on Litter-Robot units and any purchase €75 or greater. On purchases less than €75, we charge a €25 shipping fee.

  • Do you ship to EU-UK?

    We currently ship to the UK, Republic of Ireland, Netherlands, Germany, France and Italy.

  • Where does the Litter-Robot ship from?

    For EU and UK orders, Litter-Robot ships from our fulfillment centre located in Birmingham, UK.

  • Do you ship to PO Boxes?

    No, we cannot ship to PO Boxes.

  • How do I update my billing or shipping address?

    If an incorrect billing or shipping address was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct billing and shipping information. For future orders, log into your account, and click Address Book to update your address.

  • How can I find tracking information on my order?

    You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.

  • If I purchase multiple items on Litter-Robot.com, will they ship together?

    Once your order ships, you'll receive a tracking email that includes estimated date of arrival. Items sold from Litter-Robot.com may ship separately, and each item may not have its own tracking number.

  • Why did I receive Litter-Robot accessories but not my Litter-Robot unit?

    If you ordered accessories, you may receive those prior to receiving your Litter-Robot.

Returns & Refunds

  • If I am not satisfied with my Litter-Robot, how do I get a refund?

    If you or your cat are not completely satisfied with the Litter-Robot, for any reason, just send the unit back within 90 days to receive a refund of the purchase price (customer is responsible for the return cost of shipping). If your Litter-Robot is faulty just send the unit back to receive a refund of the purchase price (including return cost of shipping). If you have purchased your Litter-Robot through a source other than Litter-Robot.com, you must coordinate the return with that source and according to their product return policy. Visit our returns page for more information.

  • How do I find my return or refund status?

    You can check the status of your return or refund by logging into your account and clicking My Returns. Additionally, you will hear from Whisker Customer Experience within 72 business hours after submitting your return request.

  • Do I need to clean my Litter-Robot to return it?

    Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a cleaning fee deducted from your refund.

  • I received a refund notification, but I do not see the money in my account. What can I do?

    Once your product is received, or we have evidence that you have returned your product, we will process and issue a refund to your original method of payment within 14 days. Please check that the refund notification information is correct. Once processed, your bank or credit card holder is responsible for applying it to your account. This can take up to an additional 3-10 business days. Please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

  • My credit card was stolen, lost, or otherwise compromised. Can you put my refund on a different card?

    We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check.

  • How long will it take for my refund to be processed?

    We will process your refund (to the original method of payment) within 14 calendar days after returning the goods, or evidence that they were returned. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

  • Do I need an RMA number for a return? How do I get this?

    You will need an RMA (Return Merchandise Authorisation) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Support.

WhiskerCare™ Warranty

  • What is the WhiskerCare™ Warranty?

    WhiskerCare™ is a comprehensive protection plan that covers your Litter-Robot from top to bottom for 2 years at no cost. An extended plan is available for purchase. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. You’ll have access to our dedicated customer experience specialists, software experts, and US-based service and repair team. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees.

  • Is WhiskerCare™ coverage available in my country?

    WhiskerCare™ Warranty coverage for Litter-Robot is available only in the following countries in Europe: France, Germany, Ireland, Italy, the Netherlands, and the UK.

  • How do I file a WhiskerCare™ Warranty claim?

    If your Litter-Robot is covered by our WhiskerCare™ Warranty, you have access to replacement parts, at no cost, to get your Litter-Robot up and running quickly. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

  • If I move to a different country, is my WhiskerCare™ Warranty still valid?

    If you leave the country with a robot you purchased in EU-UK, we will continue to honour your WhiskerCare™ Warranty. However, you may be required to pay shipping costs for replacements.

  • Do you offer repair services?

    We do not offer repair services for customers outside the U.S. If you feel that your unit is in need of repair, please contact Whisker Customer Experience to discuss replacement options.

  • Do you offer instructions for DIY repairs?

    Yes, installation guides are available on the product page for the part you're replacing. Repair instruction videos are also available on our support portal.

  • Will my replacement be covered under the WhiskerCare™ Warranty?

    During your WhiskerCare™ Warranty period, we will resolve Litter-Robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. 

  • What are my options if my Litter-Robot is out of warranty?

    We offer replacement parts for purchase. Our Troubleshooting Wizard will solve most issues and help you identify which part you need if troubleshooting is unsuccessful.

Account & Orders

  • How do I update my account password or email address?

    Log in and click Account Information. From there you can update your email and password.

  • How do I update my payment method?

    If an incorrect payment method was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct payment method. For future orders, log into your account and click Payment Methods to update your payment method.

  • How do I cancel an order?

    For UK orders: Orders can only be cancelled within 1 hour after order placement. To request an order cancellation, please send us a support request ticket. After 1 hour, the order will be in process of fulfillment and cannot be cancelled. Any orders requested after 1 hour of order placement will need to utilise our returns process: Begin your returns process at WhiskerReturns.com.

    For EU orders: If your order has not yet shipped, then you can submit a support request ticket. Choose “modify an existing order” for your ticket category, and then “cancel my order” for the ticket’s sub-category. Fill out and submit the form. We will get back to you within 72 business hours to confirm cancellation details. If your order has already shipped, it is not eligible for cancellation. If this is the case, you will need to start a return request at WhiskerReturns.com.

  • How can I find my order status?

    Please log into your account and view your recent orders. Click My Orders to see the status of your order, as well as the tracking information for items that have shipped.

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