I onboarded the Whisker app successfully, but now I am having problems within the app

1. Problem: Unit went offline

   If your Litter-Robot is offline or disconnected from WiFi, follow the troubleshooting guide for your model: Litter-Robot EVO, Litter-Robot 4, Litter-Robot 5, or Litter-Robot 5 Pro.

   1. Solution: Make sure your home WiFi is on and working.
   2. Make sure your home internet is working.
   3. Make sure your device has a cellular or wireless connection to the internet.
   4. If the above does not work:
      1. Unplug the unit for at least 5 minutes. (Disconnect backup battery if one is installed.)
      2. Completely close the Whisker app.
      3. After 5 minutes, plug the unit in and allow it to cycle until the blue “Ready” status lights up.
      4. Open the app and check for connection.
2. Problem: Loading icon just keeps spinning
   1. Solution: Completely close app and re-open.
3. Problem: Not receiving notifications
   1. Solution: If your Litter-Robot is not receiving push notifications, follow Whisker app: Push notifications not working for more help.
4. Problem: The waste drawer gauge is inaccurate
   1. Litter-Robot 3 Connect and Litter-Robot EVO: The gauge is adaptive and learns from your use. Empty the waste drawer only when it is full. After a few complete full-to-empty cycles, the gauge reflects your use conditions. If you empty the waste drawer before it is full, the unit corrects the reading over the next several cycles.
   2. Litter-Robot 4, Litter-Robot 5, and Litter-Robot 5 Pro: These models measure the waste level with sensors rather than learning from your reset history. If the gauge does not match what you see in the drawer, calibration may be required.
   3. Litter-Robot 4: follow Litter-Robot 4: Calibrating the drawer full indicator.
   4. Litter-Robot 5 and Litter-Robot 5 Pro: follow Litter-Robot 5 & Pro: Calibrate the drawer full indicator.
5. Problem: The app just keeps spinning and timing out
   1. Solution: Completely close the app (swipe it away).
   2. Check your device's internet connection.
   3. Open the app. Does your unit appear online?
      1. If yes, try the previous action that was causing the timeout.
      2. If no, check your Litter-Robot for power, and that your home internet is working.
      3. Refer to general troubleshooting guide for power cycle instructions.

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