FAQ

View our most frequently asked questions about the Litter-Robot below.

Litter-Robot (pre-purchase)

  • Will my cat actually go inside the globe?

    Cats are generally curious and will investigate any new object. Cats that are already used to a covered litter box may be quicker to investigate.We recommend that you place the Litter-Robot in the same location as the old litter box. You can leave the old litter box near the Litter-Robot for a short time. Take a cup of litter from the old litter box and add it to the clean litter in the Litter-Robot. The scent will be familiar, and the cat will be inclined to investigate.Once your cat ventures inside and feels the litter under his paws, he will know what to do.

  • Can kittens use the Litter-Robot?

    We do not recommend that kittens or cats that weigh 2.25kg or less use the Litter-Robot in the unattended automatic mode. Their low weight may not activate the cat sensor. Cats should weigh at least 2.25kg before using the Litter-Robot in automatic mode. We recommend leaving the Litter-Robot off and operating in “semi-automatic” mode. When you see your cat has used the Litter-Robot, turn it on, and the Litter-Robot will automatically perform a clean cycle. Once it finishes (about 2 ½ minutes), turn the power off. This way, your kitten is safe while it gets accustomed to the Litter-Robot at a young age, and you don’t have to scoop the litter box! CAUTION: Leave the Litter-Robot turned off and only start a clean cycle manually until you are sure that all cats in your household are heavy enough to activate the cat sensor.

  • How many cats can use the Litter-Robot?

    We recommend 3 to 4 indoor cats per single Litter-Robot; however, we do have customers with more cats using a single unit. As a rule of thumb, one cat using the Litter-Robot requires that the drawer be emptied once per week; two cats, twice per week; three cats, every other day, and so on. The Litter-Robot cycles 7 minutes after each use, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

  • What if my cat won't use the Litter-Robot?

    If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Whisker Support to request a Return Merchandise Authorization (RMA) number. We cannot accept return shipments without an RMA number.

  • Does the Litter-Robot have a weight limit?

    No, the Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt the Litter-Robot or not. When we describe which Litter-Robot model is best for cats of a certain size, our recommendation is based on the size of the globe (litter bed area and height of internal space) and the size of the entryway. Our definition of a small cat is 2.3-4.5kg; medium cat is 4.5-6.8kg; large cat is 6.8-9kg; and extra large cat is any cat that weighs more than 9kg. Again, the Litter-Robot does not have an upper weight limit, so whether or not the Litter-Robot will be comfortable for a large or fat cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much it weighs. The Litter-Robot 3 was made with larger cats in mind; it has a larger entryway and expanded litter bed area to accommodate larger cats.

  • Does the Litter-Robot help with cats that spray very high when they go?

    Yes, compared to a traditional litter box, Litter-Robot can be a great solution for cats that spray or aim high when they go. The globe was designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, which itself is protected by a tough, impermeable flexible liner. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom).

  • What are the dimensions of the Litter-Robot? Will it fit in my home?

    The Litter-Robot is about the size of a nightstand. Because it eliminates almost all odour, reduces litter tracking, has an 8-hour sleep setting when it will not cycle (Litter-Robot 3 only), and has an optional cabinet, you can place your Litter-Robot in any room in your home. Litter-Robot 3 Dimensions: Height: 74.9cm Width: 61.6cm Depth: 68.6cm Entryway: 40.64cm H x 26.03cm W Inside Globe: 38.1cm-43.18cm H (depending on litter level) x 50.8cm W x 50.8cm D Litter Bed: 35.56cm wide at maximum Waste Drawer: 40.64cm H x 31.75cm W x 12.7cm D Weight: 10.89 kg

  • Where should I put my Litter-Robot?

    Starting out, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using the Litter-Robot regularly, remove the old litter box. At this point, the placement is up to you. We recommend placing Litter-Robot on hard, level flooring. If your Litter-Robot sits on carpet or has a rug or mat under it, the cat sensor can become less sensitive over time, potentially leading to issues with sensing when your kitty has entered or exited the unit. The Litter-Robot 4 Carpet Tray improves the accuracy of SmartScale® weight readings when Litter-Robot 4 sits on carpet or uneven surfaces.

  • Will the Litter-Robot eliminate all litter box odour?

    No, the Litter-Robot will not eliminate all litter box odour. However, because waste is promptly removed and contained in the base, typical litter box odour will be reduced significantly. Additionally, a large carbon filter located in the front of the waste drawer absorbs odours and moisture to discourage mold growth (a major culprit of that telltale litter box smell). The amount of odour control the Litter-Robot will provide depends on the amount of odour created—by how many cats use it, what type of litter you use, and your cats' diets, among other things. Of course, the more often you empty the waste drawer, the less opportunity there is for odour to escape. That said, if you empty the waste drawer and notice the Litter-Robot is still a source of unpleasant odours, we recommend changing out the bed of litter completely, deep-cleaning the Litter-Robot twice per year, and replacing the carbon filter and seal strips as needed. It is also worth noting that scented litters are generally not as effective at absorbing odours as unscented litter.

  • Does the Litter-Robot help reduce litter tracking?

    Because the Litter-Robot automatically cleans after each use, your cat is not walking through dirty litter that can stick to their paws and be tracked out of the litter box. That said, the type of litter you use can make a difference in general litter tracking.

  • Does the Litter-Robot run on batteries or does it need to be plugged in?

    Litter-Robot comes with a power supply that plugs directly into the wall. We sell a Litter-Robot 3 backup battery kit and Litter-Robot 4 backup battery on our website, which provides 24-48 hours of reserve power, so your Litter-Robot will remain operational in the event of a power outage. (Battery life varies depending on your cat's usage.)

  • How often do I need to empty the waste drawer?

    This depends on the number and size of your cats. For two average-sized cats, twice per week is typical. For a single cat, once per week is usually sufficient.

  • Does the Litter-Robot require special garbage bags?

    No, the Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 37.85-49.21 litre kitchen garbage bags or large plastic grocery bags. Check out our custom-fit waste drawer liners in various size packs (three come free with each Litter-Robot).

  • How much litter do I put in the Litter-Robot?

    Fill the globe with approximately 3.63kg-4.53kg of litter, until it meets the raised fill line on the black rubber globe liner when spread flat. If there is too much litter in the globe, it will be expelled into the waste drawer during the first few cycles. Since the waste clumps are removed during each cycle, there is no need to put excessive litter in the globe.

  • How often do I need to add litter?

    The Litter-Robot uses litter very efficiently since the patented sifting system only removes the clumps. We recommend checking the litter level against the raised fill line (on the black rubber liner of the globe) each time you empty the waste drawer, which is about once per week for a single cat or twice for multiple cats. Be careful not to overfill the globe.

  • Does the Litter-Robot require special litter?

    No, Litter-Robot simply requires clumping litter. We recommend a high-quality, standard-weight, clay-based clumping litter. Some silica gel litter beads and crystals can also be used with the Litter-Robot, as long as they pass through the screen. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. Alternative, plant-based litters may also work, but these tend to form looser clumps that can cause condensation in the waste drawer. When using a plant-based litter, we recommend emptying the waste drawer and cleaning more frequently. Litters that do not work in the Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

  • Will Pretty Litter work in the Litter-Robot?

    Litter beads and crystals that are small enough to pass through the screen (such as Pretty Litter) will work with Litter-Robot 3. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. We recommend using a high-quality, clay-clumping litter.

  • Does the Litter-Robot work with Feline Pine?

    No, Feline Pine pellets are too large to pass through the sifting screen, which prevents the litter sifting system from working properly. Feline Pine clumping is also too fluffy to effectively pass through the sifting screen.

  • Is dust a problem with the frequent rotation of the globe and the movement of the litter?

    No, any dust is negligible since the globe rotates very slowly.

  • What happens if the globe jams?

    If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, the Litter-Robot is equipped with an anti-pinch safety mechanism.

  • Will the globe turn while my cat is inside?

    No, the globe will not turn while your cat is inside. The cat sensor is tripped each time a cat enters, or re-enters the globe, resetting the countdown timer to prevent the clean cycle from starting for another 7 minutes.

  • What happens if my cat tries to enter the globe while it is rotating?

    The Litter-Robot will stop immediately. The cat sensor will detect your cat (by weight) and turn off the motor. It will wait 15 seconds, then attempt to resume the cleaning cycle. If your cat or something else is still tripping the cat sensor, the Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Experience team is here to help when you need it. Weight applied on the step and/or step mat will not trip the cat sensor and stop the globe rotation. This is intentional, as we do not want to invite a cat to enter by stopping the globe rotation. If, however, the cat steps inside, the globe will stop.

  • Are the electronics or power source dangerous to my cat?

    No, there are no electrical components inside the globe. The Litter-Robot operates on a safe 15 Volts DC using an adapter very similar to the ones you may have at home for a clock radio or for charging your cell phone.

  • Are there any rakes or wires inside the globe?

    No, the globe does not contain any rakes or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat’s safety in mind.

  • What kind of power supply does the Litter-Robot require? How much power does the Litter-Robot consume?

    The Litter-Robot will work with both 110 and 220 currents. You can use any power supply that provides 15V DC, up to 1 amp, or a converter suitable to your region. If you're worried about going from a human-powered litter box to an electric one, don't be. The Litter-Robot consumes a very small amount of power. Based on the Litter-Robot 3, when the motor is working to rotate the globe during a clean cycle, the Litter-Robot uses just 2.7 watts of electricity. When the Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 watts of electricity.

  • I'm going green! Can I reduce my litter box's carbon footprint?

    The Litter-Robot reduces the environmental impact of your litter box in several ways: The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. The Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents.

  • Why have the Litter-Robot 2 Classic & Bubble been discontinued?

    Due to the release of the Litter-Robot 3 and subsequent changes in demand of the Litter-Robot 2 Classic and Bubble, we have discontinued regular production of these models. We will continue to carry component stock for all warranty claims and future out-of-warranty repair requests. Although we cannot guarantee that we will stock replacement parts indefinitely, it is our goal to maintain full service on discontinued products for 10 years. Beyond warranty, you can purchase replacement and reconditioned parts, or you can contact us to schedule repairs or a tune-up.

  • Where can I buy Litter-Robot in Canada?

    Purchase Litter-Robot at litter-robot.com to ensure a 90-day in-home trial, comprehensive coverage with our WhiskerCare™ 1-Year Warranty, and passionate customer experience.

  • Do you offer a payment plan?

    Yes, we have teamed up with Affirm to offer easy financing. Simply select Affirm at checkout. Your Affirm account is created using your name, email, mobile phone number, birthday, and last 4 digits of your SSN. This combination helps Affirm verify and protect your identity. Choose 3, 6, or 12 monthly payments. Affirm designed its loans to offer you flexibility and control over your budget. Affirm offers rates as low as 10-30% APR based on your credit. Your actual rate is shown at checkout. Simply pay your monthly bill using a debit card or bank transfer at www.affirm.com/pay. Affirm has a dedicated team at San Francisco HQ, ready to answer your questions and help however they can.

  • What methods of payment do you accept?

    We accept Visa, MasterCard, and PayPal. We also offer payment plan options through Affirm. We do not accept American Express, Amazon Payments, checks, or money orders.

Litter-Robot (post-purchase)

  • My cat won't use it. What should I do?

    Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things and your cat still refuses to use the Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs. We can provide a return shipping label for a deduction from your refund.

  • How often should I change the carbon filters in the waste drawer?

    We recommend that you change the carbon filters every month depending on how frequently your Litter-Robot gets used. This is really up to personal preference. If you are noticing a stronger odour coming from the unit, it may be time to change the carbon filter.

  • How do I clean the Litter-Robot exterior?

    Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and give them a sponge bath, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

  • How often do I have to clean the inside of the globe?

    This depends on your personal preference and your cat’s behaviour. We recommend cleaning the inside of the globe every one to three months. Learn how to clean your Litter-Robot: 1. Press the Empty button to cycle the globe clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay! 2. Turn the Litter-Robot off and unplug the unit. 3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside. 4. Remove the globe: With two hands, lift the globe off the base. 5. Clean the globe with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose or power washer. 6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use a disposable towelette to wipe the inside and upper half of the globe (without removing the litter). The Litter-Robot can be used immediately, since drying is nearly instantaneous./p>

  • How do I set the Litter-Robot timer (Wait Time setting)?

    Press and hold the Empty button on the Litter-Robot control panel for about 5 seconds to enter Wait Time setting mode. One of the lights will start flashing, indicating the current Wait Time setting. Use the Reset button to toggle to the next setting: blue for 3 minutes, yellow for 7 minutes, and red for 15 minutes. Press and hold the Empty button to save the setting. The blue light will blink to confirm, then return to standby.

  • Which Wait Time setting should I choose?

    The Wait Time is the elapsed time starting from when your cat exits the globe until the unit starts a Clean cycle. It can be set for 3, 7, or 15 minutes. The default Wait Time is 7 minutes. Reduce the Wait Time if it is important to minimize odour and/or the time that waste is available to other pets—such as dogs. However, reducing the Wait Time may reduce the cleaning effectiveness if clumps do not have enough time to set up. Extend the Wait Time when using a lower-quality clumping litter that needs more time to set up.

  • Why is my Litter-Robot not cycling?

    This video will take you through some basic checks that usually resolve why your Litter-Robot is not cycling. You can also try these tips: (1.) Please make sure the back of the unit is at least 2-3 inches away from the wall. If the unit is touching the wall, it can impact the cat sensor technology. (2.) Make sure the unit is on a flat, even surface. Carpet or litter mats/rugs underneath the unit may impact the cat sensor. (3.) Standard weight litter is recommended for best results; you’ll want to keep the litter amount as close to or right under the fill line. The unit needs 8-10 pounds of litter in the globe to detect a 5-pound cat. If the litter is below the line or you're using a lightweight or plant-based litter, this will decrease the sensitivity of the unit. (4.) Check to make sure the unit is not in sleep mode. Sleep mode is indicated by a solid blue and solid yellow light. If sleep mode is accidentally turned on, it will go into sleep mode at the same time every day until it’s physically turned off. You can view this video on how to turn sleep mode on/off. If you’re still experiencing issues, please contact our Customer Experience team.

The App

  • Can I use the app with both iOS and Android?

    The Whisker app is compatible with Apple mobile devices with iOS 13.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

  • Will the robot connect to my WiFi network?

    Our robots require a 2.4 GHz WiFi signal and IPv4 addressing (5 GHz band and IPv6 are not supported). Our robots are unable to connect to shared networks (apartment complexes, college dorms, etc.).

  • What is the difference between the Litter-Robot 3 and the Litter-Robot 3 Connect?

    Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. The Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week—but with Connect, you'll know exactly when the Litter-Robot needs your attention.

  • What if I already own a Litter-Robot 3? Can I upgrade my Litter-Robot?

    Yes. You can make your Litter-Robot 3 compatible with the app by installing the Connect upgrade kit or by purchasing a new base with Connect.

  • Can I connect the app to multiple Litter-Robot units?

    Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

  • Can everyone in the family use the app?

    Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

  • How do I connect the Litter-Robot to WiFi?

    Download the Whisker app and put the Litter-Robot into onboarding mode: Press both the Cycle and Empty buttons at the same time; when done correctly, the Power light will turn white, then blue. Open the app and press the + button to add your new robot. Follow the prompts in the app to onboard your robot. When you reach the point where you are instructed to connect your phone to the Litter-Robot hotspot, you can do so via your device's bluetooth or click the link that says “Connect via WiFi.” Follow the prompts from there. Watch our onboarding video to learn how to connect your Litter-Robot to WiFi or how to use your device's bluetooth to onboard.

  • How do I know if my Litter-Robot and app are all up to date?

    Visit our Firmware Update page for a complete list of recent and available updates.

  • Can I use my device's bluetooth to onboard the Whisker app?

    You can onboard to the Whisker app via your device's bluetooth. Your device's bluetooth is used to connect the Litter-Robot to your home WiFi network. To do so, make sure your device's bluetooth is enabled. Put the Litter-Robot into onboarding mode, and approve the prompt to use Location Services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with the Litter-Robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.
  • I'm having issues onboarding my Litter-Robot 3 Connect to the app. What should I do?

    Please note that the app will not connect to unsecured networks or shared networks. Check out our Whisker App Troubleshooting Wizard for additional tips with app onboarding. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

Shipping

  • Do you offer free shipping?

    We offer free shipping on all orders of CA$75 or more.

  • Do you ship to Quebec?

    Yes, we currently ship to Quebec.

  • Where does the Litter-Robot ship from?

    The Litter-Robot ships from our assembly and fulfillment center located in Juneau, Wisconsin.

  • Do you ship to PO Boxes?

    No, we cannot ship to PO Boxes.

  • What is the shipping process to Canada?

    Our shipping process to Canada has two stages. The initial shipment is accepted at our Wisconsin production facility and then routed through customs to a holding area. From here, Canpar accepts the shipment and delivers it to your home. Therefore, you will see two shipping notifications when you track your order: One notification will tell you when the item has been received in Canada, and the other will tell you when the item should arrive at your home. Please allow 7-10 business days for shipping and delivery.

  • How do I update my billing or shipping address?

    If an incorrect billing or shipping address was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct billing and shipping information. For future orders, log into your account, and click Address Book to update your address.

  • How can I find tracking information on my order?

    You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.

  • If I purchase multiple items on Litter-Robot.com, will they ship together?

    Items sold from Litter-Robot.com may ship separately, and each item may not have its own tracking number. To see the status of your order as well as the tracking information for items that have shipped, you can log into your account and click My Orders. Please allow 1-2 business days after your first shipment to receive your other items. If it is not received within 1-2 business days, please contact us directly.

  • Why did I receive Litter-Robot accessories but not my Litter-Robot unit?

    If you ordered accessories, you may receive those prior to receiving your Litter-Robot.

  • Can you send my shipment without prices? It's intended to be a gift.

    Yes. None of our packing materials include prices. Only the order confirmation email will include prices.

  • Can you send my order in an unmarked box?

    No, unfortunately our warehouse does not stock unprinted boxes. If you order the Litter-Robot, the box will display what it is on the outside.

Subscriptions

  • How do I change or cancel my subscription?

    You can make changes to your subscription directly from your Whisker account any time before your next order is processed. Log in to your account on litter-robot.com, select "My Subscriptions," then click the pencil icon to manage your upcoming delivery. Click "Order Now" if you need your order as soon as possible, and your following order will ship based on your selected frequency. Click "Pause" to pause your subscription, and select your next shipment date. Click "Skip" to skip the next delivery or "Cancel" to cancel your subscription.

Returns & Refunds

  • If I am not satisfied with my Litter-Robot, how do I get a refund?

    If you or your cat are not completely satisfied with the Litter-Robot, for any reason, just send the unit back within 90 days to receive a refund of the purchase price (customer is responsible for the shipping). If you have purchased your Litter-Robot through a source other than Litter-Robot.com, you must coordinate the return with that source and according to their product return policy. Visit our returns page for more information.

  • How do I find my return or refund status?

    You can check the status of your return or refund by logging into your account and clicking My Returns. Additionally, you will hear from Whisker Customer Experience within 72 business hours after submitting your return request.

  • Do I need to clean my Litter-Robot to return it?

    Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a CA$100 cleaning fee deducted from your refund.

  • I received a refund notification, but I do not see the money in my account. What can I do?

    If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

  • My credit card was stolen, lost, or otherwise compromised. Can you put my refund on a different card?

    We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check or via PayPal.

  • How long will it take for my refund to be processed?

    We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

  • Do I need an RMA number for a return? How do I get this?

    You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Support. When receiving an RMA you will also be provided with return instructions. Returns that come back without an RMA may take excess processing time or be refused.

  • Do you offer a return shipping service?

    If requested, we can provide a return shipping label. You will need to contact us through our returns page in order to set this up. Shipping cost will be deducted from your refund. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.

WhiskerCare™ Warranty

  • What is the WhiskerCare™ Warranty?

    WhiskerCare™ is a comprehensive protection plan that covers your Litter-Robot from top to bottom for 1 year at no cost. An extended plan is available for purchase. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. You’ll have access to our dedicated customer experience specialists, software experts, and US-based service and repair team. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees.

  • How do I file a WhiskerCare™ Warranty claim?

    If your Litter-Robot is covered by our WhiskerCare™ Warranty, you have access to replacement parts, at no cost, to get your Litter-Robot up and running quickly. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

  • If I move to a different country, is my WhiskerCare™ Warranty still valid?

    If you leave the country with a robot you purchased in Canada, we will continue to honour your WhiskerCare™ Warranty. However, you may be required to pay shipping costs for replacements.

  • Do you offer repair services?

    We do not offer repair services for customers outside the U.S. If you feel that your unit is in need of repair, please contact Whisker Customer Experience to discuss replacement options.

  • Do you offer instructions for DIY repairs?

    Yes, installation guides are available on the product page for the part you're replacing. Repair instruction videos are also available on our support portal.

  • Will my replacement be covered under the WhiskerCare™ Warranty?

    During your WhiskerCare™ Warranty period, we will resolve Litter-Robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support.

  • What are my options if my Litter-Robot is out of warranty?

    We offer replacement parts for purchase. Our Troubleshooting Wizard will solve most issues and help you identify which part you need if troubleshooting is unsuccessful.

Account & Orders

  • How do I update my account password or email address?

    Log in and click Account Information. From there you can update your email and password.

  • How do I update my payment method?

    If an incorrect payment method was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct payment method. For future orders, log into your account and click Payment Methods to update your payment method.

  • How do I cancel an order?

    If your order has not yet shipped, you can log into your account and click My Orders to cancel your order. We will get back to you within 3 business days to confirm cancellation details. If your order has already shipped, it is not eligible for cancellation, and you will need to start a return request on our returns page. (Note: Opened litter mats and traps are non-returnable.)

  • How can I find my order status?

    If you are inquiring about Litter-Robot 4 shipping dates, please see our latest shipping schedule. If you are inquiring about a different product you ordered, please log into your account and view your recent orders. Click My Orders to see the status of your order, as well as the tracking information for items that have shipped.

Cat in Litter-Robot

Upgrade your
litter box.

Shop Now