FAQ | Litter-Robot - Automatic Self Cleaning Litter Box
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Automatic Self Cleaning Robot Litter Box

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Litter-Robot™ - Frequently Asked Questions


Questions


1. Will my cat actually go inside the globe?
2. Can kittens use the Litter-Robot™?
3. What are the dimensions of the Litter-Robot™?
4. What happens if my cat won't use it?
5. Does the Litter-Robot™ require special litter?
6. Does the Litter-Robot™ work with Feline Pine?
7. How often do I need to empty the waste drawer?
8. What happens if my cat tries to enter the globe while it is rotating?
9. Are there any rakes, mechanisms, or wires inside the globe?
10. Are the electronics or power source dangerous to my cat?
11. Will the globe turn while my cat is inside?
12. What happens if the globe jams?
13. Is dust a problem with the movement of the litter?
14. Can I reduce my litter box's carbon footprint?
15. What is the warranty and money back guarantee for refurbished products?


Answers

1. Will my cat actually go inside the globe?

Cats are generally curious and will want to investigate a new object within the household. Cats that are already familiar with a covered litter box may be quicker to investigate.

We recommend that Litter-Robot be placed where the old litter box used to be. The old litter box can be removed, or left next to the Litter-Robot for a short time. Then, take a cup of litter from the old box and dump it in the globe of the Litter-Robot. The scent will be familiar, and the cat will be inclined to investigate. Once the cat has ventured inside and feels the litter under its paws, they know what to do. Please read "Getting Your Cat to Use Litter-Robot".

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2. Can kittens use the Litter-Robot™?

Kittens and some smaller cats weighing LESS than five pounds, may not trip the cat sensor located below the Litter-Robot. The sensor is adjustable, but we recommend personal supervision of the cleaning cycle (ON and OFF), until your pet has reached a size capable of tripping the sensor. This is for the safety of your pet. The same concern may be present with a mix of kittens and adult cats, so be aware of the weight differences.

As an easy temporary alternative, it is recommended to start the Litter-Robot cleaning cycle manually by plugging in the power cord when the litter bed needs to be cleaned, and then unplugging the power cord once the cycle has been completed. You can continue this manual "supervised" mode until your kittens have gained sufficient weight to activate the cat sensor. In this way, you still enjoy the benefit of not having to scoop the litter box by hand.

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3. What are the dimensions of the Litter-Robot™?

  • Dimensions: 29" H, 22" W, 24" D, 74 x 56 x 61 cm
  • Shipping Carton Dimensions: 33" H x 23" W x 23" D, 84 x 58.4 x 58.4 cm, 28 lbs, 12.73 kg
  • Waste drawer: 6" H, 11" W, 16" L, 15 x 28 x 41 cm
  • Oval entry opening for the cat: 9" H, 6 ½" W, 23 x 17 cm
  • The litter bed area measures 14" across (36cm) at maximum litter capacity.

There are 13 to 15 inches of head room (33-38cm) for the cat inside the globe depending on the level of litter. The inside width is 20 inches across, 51 cm, at the widest point, and depth is 15 inches, 38 cm, front to back.

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4. What happens if my cat won't use it?

You are protected by our 90 Day Money-Back Guarantee. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days after receipt for a refund of the purchase price (less shipping).

Please contact us to obtain a Return Authorization (RMA) number. We cannot accept return shipments without an RMA number.

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5. Does the Litter-Robot™ require special litter?

The Litter-Robot does not require any special litter. In fact, Litter-Robot works well with almost any clumping or scoopable litter, including some biodegradable litters such as "World's Best Cat Litter™." Litter beads/crystals are also compatible with the Litter Robot. Litters that do not seem to work as well are the non-clumping type. Moisture tends to become muddy and messy, and interferes with the sifting process. If used in the "manual mode", be sure to observe the "Magic Seven Minutes" to allow for adequate moisture absorption by the litter.

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6. Does the Litter-Robot™ work with Feline Pine?

No, the larger pellet size of Feline Pine causes it to build up on the Litter-Robot sifting screen, along with the expected waste clumps. It does not pass through fast enough to allow normal sifting. The result is wasteful spillage of clean, larger litter pellets into the waste drawer during the cleaning cycle.

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7. How often do I need to empty the waste drawer?

This depends on how many cats you have and their size. Using an example for two average sized cats, emptying the waste drawer 1 or 2 times per week is typical. A single cat may only require a once per week emptying of the waste drawer.

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8. What happens if my cat tries to enter the globe while it is rotating?

The cat sensor detects the presence of your cat and turns off the motor. The Litter-Robot will wait for 15 seconds before attempting to resume the clean cycle.

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9. Are there any rakes, mechanisms, or wires inside the globe?

The globe does not contain any mechanisms or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat's safety in mind.

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10. Are the electronics or power source dangerous to my cat?

No, the Litter-Robot operates on 12 Volts DC using a wall plug adapter similar to the adapters or chargers that you may use at home to operate other appliances, or to charge your cell phone. And, unlike some other mechanized designs on the market, the Litter-Robot 12 volt control system components are concealed inside the base of the unit under the globe and unreachable by your pet. There are no electrical components or shock hazards inside the globe.

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11. Will the globe turn while my cat is inside?

The globe cannot turn while your cat is inside. The cat sensor is tripped any time a cat enters or re-enters the globe, thereby resetting the timer to prevent the cleaning cycle from starting for another 7 minutes.

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12. What happens if the globe jams?

The motor will turn off automatically, if the globe jams or an excessive load condition occurs.

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13. Is dust a problem with the movement of the litter?

No, dust is no problem. The slow rotation of the globe combined with the size of the filtering screen result in minimal agitation of the litter.

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14. Can I reduce my litter-box's carbon footprint?

Yes, you can reduce the environmental impact. The Litter-Robot's standard litter efficiency and compatibility with biodegradable litters make it a litter box that you can brag about! And, remember that Litter-Robot is made in the USA. Buying local reduces energy consumed, and pollution emitted by transporting product from overseas.

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15. What is the warranty and money back guarantee for refurbished products?

18 Month Warranty Automated Pet Care Products, Incorporated, stands behind all Litter-Robots with our 18 month warranty, including the refurbished units. Comparable in construction, engineering and detail to other quality home appliances, the Litter-Robot is a durable, automatic, self cleaning litter box designed to last the nine lives of your cat.

90 Day Money-Back Guarantee Try the refurbished Litter-Robot in your home and experience for yourself the freedom from litter box scooping. You are protected by our Money-Back Guarantee. If you or your cat are not completely satisfied with the refurbished Litter-Robot for any reason, just send the unit back within 90 days to receive a refund of the purchase price (less shipping).

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