Litter-Robot is backed by our WhiskerCare™ 1-Year Warranty and you have the option to extend this for 3 years of coverage. During the warranty period, Whisker will repair your Litter-Robot at no charge, including free shipping both ways. But what happens if you need service or a repair after the warranty period ends?
True to our mission to provide high-quality products that are built to last, Whisker designed the Litter-Robot so its components can be repaired or replaced as they wear or if something happens. When your warranty expires, you can keep your Litter-Robot functioning like new by troubleshooting to figure out which part you need, purchasing it from our website, and either installing it yourself or sending it in for service.
How Do I Know What to Repair?
If your Litter-Robot isn't working like it used to, visit our Support center to troubleshoot your Litter-Robot and identify what the issue might be. You may also contact Whisker's Customer Service team at 1-877-250-7729 or support@whisker.com.
Repair and Replacement
Each part includes an installation guide that walks you through what you'll need to do to remove the old part and install the new one. You can also download the installation guide from the product page.
Even better, you can go to Litter-Robot's YouTube channel to watch Litter-Robot 4 support or Litter-Robot 3 support and troubleshooting videos that make it easy to do Litter-Robot repairs at home. We continue to add to the playlist to help answer questions, so if you're curious about something, leave us a note in the comments!
Three Essential Parts to Keep Working Like New
1. Main Circuit Board
The main circuit board is the brain of your self-cleaning litter box. Proper care is essential for its longevity and reliable performance.
- Protect from moisture: Avoid placing Litter-Robot in a damp area like the bathroom or basement and keep the circuit board area dry at all times. Avoid overfilling the litter box or allowing liquid waste to spill onto the electronics. Use a litter mat to minimize mess.
- Regular Litter-Robot cleaning: Dust and debris can accumulate in and around the unit, potentially making its way inside the unit when left unmanaged for too long. Spot clean your Litter-Robot every 1-2 weeks and deep clean it at least once every 3 months.
- Avoid power surges: Use a surge protector to prevent damage during electrical fluctuations.
If your unit's Circuit Board fails, order a new one for Litter-Robot 3 or Litter-Robot 3 Connect and check out our circuit board installation guide.
2. The DFI Kit
The Drawer Full Indicator lets you know when it's time to empty the waste drawer and is crucial for timely maintenance.
- Keep the sensor clean: Sensors can become dusty or coated with litter residue over time. Clean the sensors every month or so with a microfiber cloth dampened with isopropyl alcohol to remove buildup.
- Test regularly: Check the indicator's functionality by simulating a full drawer scenario (e.g., lightly covering the sensor with material) to ensure it's working accurately.
If your drawer full indicator fails, check out our DFI troubleshooting guide or order a replacement through your customer account.
3. The Motor Assembly
The Motor Assembly is essential for the unit to cycle as it powers the self-cleaning mechanism.
- Avoid overloading: Stick to the recommended amount of litter. Overfilling can strain the motor and shorten its lifespan.
- Operate within limits: Avoid forcing the mechanism if it gets stuck. Turn off the unit, clear the obstruction, and restart to prevent damage to the motor.
- Listen for signs of wear: Unusual noises like grinding or clicking could indicate the motor needs attention.
If your Litter-Robot motor fails, consult our Litter-Robot 3 motor installation guide or Litter-Robot 4 motor installation guide, contact customer support or order a replacement part through your customer account.
You can find other components on our website here.
During the warranty period, we'll gladly fix anything that goes wrong—and when the warranty expires, we'll still be here to help you keep your Litter-Robot in great working order for years to come!
