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Our Promise
To You, Our Customer

Litter-Robot is dedicated to the design and manufacture of highly functional, easy-to-use products that keep your pets happy and safe, while making pet care more enjoyable for you. We pride ourselves on our customer service. Should you be at all dissatisfied, we promise to make your return experience an easy one.

Brad Baxter, Designer of the Litter-Robot signature_brad

Our Guarantee

Buy with Confidence

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90-Day Money-Back Guarantee

You can buy with confidence knowing that you have 90 days to try the Litter-Robot in your home. If you or your cat are not satisfied for any reason, send it back to receive a refund of the purchase price. Just follow the return procedure below.

Third-Party Purchases

If you purchased your Litter-Robot through a source other than Litter-Robot.com, you must coordinate the return with that source. Be sure to review an individual seller’s return policy before making a purchase.

Return Procedure

To return the Litter-Robot, you must obtain an RMA (Return Merchandise Authorization) number. To request one, contact us at 1-877-250-7729 or rma@litter-robot.com. We do not accept responsibility for return shipments without an RMA number.

You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

Please make sure the Litter-Robot is clean and carefully packed (the original materials are best) to avoid damage during shipment.

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18-Month Warranty

You’re covered: We stand behind the Litter-Robot automatic self-cleaning litter box with an 18-month warranty. We understand mistakes happen, both on your end and on ours. Your Litter-Robot is protected starting from the date of shipment.

No Charges

During the warranty period, we will repair your Litter-Robot at no charge. We cover all parts, labor, and shipping costs (within the contiguous 48 United States). Customers in Alaska, Hawaii, and Puerto Rico will incur additional shipping costs.

Warranty Status

If you are unsure whether your unit is still covered under warranty, contact Customer Service. Near the end of your warranty? Get covered for another 18 months with our extended warranty.

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Free Shipping

With most Litter-Robot purchases, including accessories, we offer free shipping to the contiguous United States.

Shipping Outside the U.S.

Outside the contiguous U.S., shipping costs for a Litter-Robot unit are as follows: $80 Hawaii and Alaska; $100 Puerto Rico; and $150 American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

Our Customer Service

We’re Here For You

  • Our pets are more than just animals—they are family. Our Customer Service agents truly care about your experience and your cat's experience with the Litter-Robot!

  • One Litter-Robot customer support agent
  • Three Litter-Robot customer support agents

Our Authority

Experts Agree

"Litter-Robot is a life-changing product. As a career veterinarian, busy mom, and cat parent, the Litter-Robot provides my cat with the best litter box solution while keeping our home clean and odor-free. I would recommend the Litter-Robot to friends and patients alike – anyone who wants to stop scooping." – Dr. Justine Lee, DVM, DACVECC, DABT

Our Pledge
Engineered & Assembled in the USA

We are proud to manufacture the Litter-Robot in the USA with materials sourced both domestically and globally. We bring together the best the world has to offer and build every Litter-Robot right here in America. Manufacturing in the USA helps us ensure high standards of quality and keeps us agile in terms of meeting demand, all while reducing the amount of fossil fuel emissions required to transport our products. The majority of our products are assembled and shipped from Juneau, Wisconsin, while our litter is harvested on a ranch in Wyoming, the geographic center of high-quality sodium bentonite clay.

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