90-Day Money-Back Guarantee
You can buy with confidence knowing that you have 90 days to try the Litter-Robot in your home. If you or your cat are not satisfied for any reason, send it back to receive a refund of the purchase price. Just follow the return procedure below.
Third Party Purchases
If you purchased your Litter-Robot through a source other than AutoPets, you must coordinate the return with that source. Be sure to review an individual seller’s return policy before making a purchase.
To return the Litter-Robot, you must obtain an RMA number. To request one, contact us at 1-877-250-7729 or RMA@litterrobot.kayako.com. We do not accept responsibility for return shipments without an RMA number.
You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
Please make sure the Litter-Robot is clean and carefully packed (the original materials are best) to avoid damage during shipment.
AutoPets is dedicated to the design and manufacture of highly functional, easy-to-use products that keep your pets happy and safe, while making petcare more enjoyable for you. We pride ourselves on our customer service and promise to make your return experience an easy one.