Litter-Robot 5: Onboarding and connectivity

If your LCD screen appears fuzzy or discolored after powering on your unit, don’t worry—this is a temporary effect caused by static buildup during shipping. If it doesn’t clear up within 15–20 minutes, gently wipe the screen with a dry cloth.

Congratulations on your new self-cleaning litter box! Now, let’s walk you through how to connect Litter-Robot 5 to the Whisker app.

Need help with onboarding Litter-Robot 5 Pro?

Whisker app onboarding requirements:
Whisker app version: 1.31.0 or newer.
Camera permissions: Required in app to scan the QR code.
Location permissions: “While using the app” must be enabled.
Network: 2.4GHz WiFi signal (5 GHz WiFi signal not supported) with IPv4 or IPv6 addressing (varies by internet service providers, router, and modem).
Operating system: Check the Whisker app in your device’s app store for the latest OS version requirements.

Onboarding Litter-Robot 5

Open the Whisker app. You will need to log in or register an account on the app.
1. You can do this using the email and password you used when purchasing your robot. If you did not set up an email and password, simply select ‘register’ to create one.
Once logged in, tap ‘add a device’ to add a new robot.
You’ll need to select the Whisker product you want to add to the app. In this case, select Litter-Robot 5.
Whisker requires your location to connect to the network devices in your home. You may have to open your settings on your mobile device and ensure that the location services are enabled for ‘Whisker’.
1. Verify that the access setting is set to ‘While using the app’. If you select ‘Don’t Allow’, you will not be able to onboard your unit.
Ensure your mobile device's bluetooth is enabled.
Select your home WiFi network and enter your password.
- iOS: Litter-Robot will connect to the same WiFi network as your phone. Make sure your phone is on a 2.4 GHz network.
- Android: Select your 2.4 GHz WiFi network.
Make sure your Litter-Robot is plugged in. The status light will turn solid white when powered on.
To start the onboarding process, put Litter-Robot into Onboarding Mode by pressing the Connect button for 3-5 seconds. The status light will begin blinking blue.
Scan the QR code on the back of the unit. It’s also located on the box it came in.
Then, connect your phone to Litter-Robot 5 via your mobile device’s bluetooth.
Keep the app open while your Litter-Robot connects. This may take a few minutes.
When successfully connected, the status light will show solid white and your Litter-Robot is ready to use.
It’s time to name your Litter-Robot. If you have more than one robot, this will make it easy to identify.
Next, your firmware will automatically update. Please do not power off or interact with your Litter-Robot until this is finished.
The firmware update may take up to 10 minutes.
Now you can finish setting up your new Litter-Robot and enabling SmartScale by creating profiles for your pets.