Still have questions?


For additional product explanations, frequently asked questions, user instructions, and self-directed help, visit our Customer Service Portal. There you will find setup and installation instructions, troubleshooting guides, and learn about suggested maintenance.

Customer Service Portal

Note: This link will open in a new window and will be a third-party website that we use for customer service.


Need help?

Submit a ticket through our Customer Service Portal.  Ask us a particular question and we will work on finding a solution to your problem. We aim to get an answer back to you within 2 business days.

You can also contact Customer Support for further assistance. Save time and be prepared with your order number and/or your unit's serial number (just remove the waste drawer and it's located on the back wall).

Interested in a Litter-Robot for your cat?

Gray and black cat waving

Copyright: © Automated Pet Care Products. All Rights Reserved