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FAQ
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“Purruse” some of our most frequently asked questions about the Litter-Robot below. Can’t find your answer? Feel free to contact us! 1.877.250.7729  /  Mon–Fri  9am–7pm EST  /  support@litter-robot.com Visit Support Center

General Litter-Robot Questions (Pre-Purchase)

Do you ship to PO Boxes?

No, we cannot ship to PO Boxes.

Will my cat actually go inside the globe?

Cats are generally curious and will investigate any new object. Cats that are already used to a covered litter box may be quicker to investigate.We recommend that you place the Litter-Robot in the same location as the old litter box. You can leave the old litter box near the Litter-Robot for a short time. Take a cup of litter from the old litter box and add it to the clean litter in the Litter-Robot. The scent will be familiar, and the cat will be inclined to investigate.Once your cat ventures inside and feels the litter under his paws, he will know what to do.

Can kittens use the Litter-Robot?

We do not recommend that kittens or cats that weigh 5 pounds or less use the Litter-Robot in the unattended automatic mode. Their low weight may not activate the cat sensor. Cats should weigh at least 5 pounds before using the Litter-Robot in automatic mode. We recommend leaving the Litter-Robot off and operating in “semi-automatic” mode. When you see your cat has used the Litter-Robot, turn it on, and the Litter-Robot will automatically perform a clean cycle. Once it finishes (about 2 ½ minutes), turn the power off. This way, your kitten is safe while it gets accustomed to the Litter-Robot at a young age, and you don’t have to scoop the litter box! CAUTION: Leave the Litter-Robot turned off and only start a clean cycle manually until you are sure that all cats in your household are heavy enough to activate the cat sensor.

How many cats can use the Litter-Robot?

We recommend 3 to 4 indoor cats per single Litter-Robot; however, we do have customers with more cats using a single unit. As a rule of thumb, one cat using the Litter-Robot requires that the drawer be emptied once per week; two cats, twice per week; three cats, every other day, and so on. The Litter-Robot cycles 7 minutes after each use, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

What if my cat won't use the Litter-Robot?

If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Customer Service to request a Return Merchandise Authorization (RMA) number. We cannot accept return shipments without an RMA number.

Does the Litter-Robot have a weight limit?

No, the Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt the Litter-Robot or not. When we describe which Litter-Robot model is best for cats of a certain size, our recommendation is based on the size of the globe (litter bed area and height of internal space) and the size of the entryway. Our definition of a small cat is 5-10 pounds; medium cat is 10-15 pounds; large cat is 15-20 pounds; and extra large cat is any cat that weighs more than 20 pounds. Again, the Litter-Robot does not have an upper weight limit, so whether or not the Litter-Robot will be comfortable for a large or fat cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much it weighs. The Litter-Robot 3 was made with larger cats in mind; it has a larger entryway and expanded litter bed area to accommodate larger cats.

Does the Litter-Robot help with cats that spray very high when they go?

Yes, the Litter-Robot 3 is a great solution for cats who spray or aim high when they go. The globe was designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, which itself is protected by a tough, impermeable flexible liner. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom).

What are the dimensions of the Litter-Robot? Will it fit in my home?

The Litter-Robot is about the size of a nightstand. Because it eliminates almost all odor, reduces litter tracking, has an 8-hour sleep setting when it will not cycle (Litter-Robot 3 only), and has an optional cabinet, you can place your Litter-Robot in any room in your home.
Litter-Robot 3 Dimensions:
Height: 29.5" (74.9cm)
Width: 24.25" (68.6cm)
Depth: 27" (68.6cm)
Entryway: 16"H x 10.25"W
Inside Globe: 15"-17"H (depending on litter level) x 20"W x 20"D
Litter Bed: 14" wide at maximum
Waste Drawer: 16"H x 12.5"W x 5"D
Weight: 24 pounds

Where should I put my Litter-Robot?

At first, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using the Litter-Robot regularly, remove the old litter box. At this point, the placement is up to you. Because the Litter-Robot reduces almost all odor, prevents litter tracking, and has an 8-hour sleep setting (when it will not cycle), you can place it in virtually any room in the house without disturbance. If you decide to place it out of sight, set a reminder, so it's not out of mind! You'll need to change the waste drawer liner about once every 7-10 days (with one cat) and add litter as needed.

Will the Litter-Robot eliminate all litter box odor?

No, the Litter-Robot will not eliminate all litter box odor. However, because waste is promptly removed and contained in the base, typical litter box odor will be reduced significantly. Additionally, a large carbon filter located in the front of the waste drawer absorbs odors and moisture to discourage mold growth (a major culprit of that telltale litter box smell). The amount of odor control the Litter-Robot will provide depends on the amount of odor created—by how many cats use it, what type of litter you use, and your cats' diets, among other things. Of course, the more often you empty the waste drawer, the less opportunity there is for odor to escape. That said, if you empty the waste drawer and notice the Litter-Robot is still a source of unpleasant odors, we recommend changing out the bed of litter completely, deep-cleaning the Litter-Robot twice per year, and replacing the carbon filter and seal strips as needed. It is also worth noting that scented litters are generally not as effective at absorbing odors as unscented litter. Instead, we recommend an unscented, odor-trapping, natural litter like Litterbox.com All Natural Clumping Litter.

How often do I need to empty the waste drawer?

This depends on the number and size of your cats. For two average-sized cats, twice per week is typical. For a single cat, once per week is usually sufficient.

Does the Litter-Robot require special garbage bags?

No, the Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 10- to 13-gallon kitchen garbage bags or large plastic grocery bags. If you're looking for an eco-friendly option, check out our custom-fit, biodegradable waste drawer liners in various size packs (three come free with each Litter-Robot).

How much litter do I put in the Litter-Robot?

Fill the globe with approximately 8-10 pounds of litter, until it meets the raised fill line on the black rubber globe liner when spread flat. If there is too much litter in the globe, it will be expelled into the waste drawer during the first few cycles. Since the waste clumps are removed during each cycle, there is no need to put excessive litter in the globe.

How often do I need to add litter?

The Litter-Robot uses litter very efficiently since the patented sifting system only removes the clumps. We recommend checking the litter level against the raised fill line (on the black rubber liner of the globe) each time you empty the waste drawer, which is about once per week for a single cat or twice for multiple cats. Be careful not to overfill the globe.

Does the Litter-Robot require special litter?

No, the Litter-Robot simply requires clumping litter. We recommend a high-quality, clay-based clumping litter. Some silica gel litter beads and crystals can also be used with the Litter-Robot, as long as they pass through the screen. Alternative, plant-based litters may also work, but these tend to form looser clumps that can cause condensation in the waste drawer. When using a plant-based litter, we recommend emptying the waste drawer and cleaning more frequently. Litters that do not work in the Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

Does the Litter-Robot work with Feline Pine?

No, Feline Pine pellets are too large to pass through the sifting screen, which prevents the litter sifting system from working properly. Feline Pine clumping is also too fluffy to effectively pass through the sifting screen.

Is dust a problem with the frequent rotation of the globe and the movement of the litter?

No, any dust is negligible since the globe rotates very slowly.

What happens if the globe jams?

If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, the Litter-Robot is equipped with an anti-pinch safety mechanism.

Will the globe turn while my cat is inside?

No, the globe will not turn while your cat is inside. The cat sensor is tripped each time a cat enters, or re-enters the globe, resetting the countdown timer to prevent the clean cycle from starting for another 7 minutes.

What happens if my cat tries to enter the globe while it is rotating?

The Litter-Robot will stop immediately. The cat sensor will detect your cat (by weight) and turn off the motor. It will wait 15 seconds, then attempt to resume the cleaning cycle. If your cat or something else is still tripping the cat sensor, the Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Service team is here to help when you need it. Weight applied on the step and/or step mat will not trip the cat sensor and stop the globe rotation. This is intentional, as we do not want to invite a cat to enter by stopping the globe rotation. If, however, the cat steps inside, the globe will stop.

Are the electronics or power source dangerous to my cat?

No, there are no electrical components inside the globe. The Litter-Robot operates on a safe 15 Volts DC using an adapter very similar to the ones you may have at home for a clock radio or for charging your cell phone.

Are there any rakes or wires inside the globe?

No, the globe does not contain any rakes or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat’s safety in mind.

What kind of power supply does the Litter-Robot require? How much power does the Litter-Robot consume?

The Litter-Robot will work with both 110 and 220 currents. You can use any power supply that provides 15V DC, up to 1 amp, or a converter suitable to your region. Power supplies are available for purchase here. If you're worried about going from a human-powered litter box to an electric one, don't be. The Litter-Robot consumes a very small amount of power. Based on the Litter-Robot 3, when the motor is working to rotate the globe during a clean cycle, the Litter-Robot uses just 2.7 watts of electricity. When the Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 watts of electricity.

I'm going green! Can I reduce my litter box's carbon footprint?

The Litter-Robot reduces the environmental impact of your litter box in several ways: The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. The Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents. Check out Litterbox.com All Natural Clumping Litter for more information on the benefits of natural litter. We offer biodegradable waste drawer liners that you can use instead of plastic garbage or grocery bags, further reducing your environmental impact.

What is the difference between a new unit and a reconditioned unit?

Manufacturer reconditioned Litter-Robots are generally units sold as new and then returned under our 90-day return policy. Eligible units are reconditioned and tested to verify they meet original factory specifications. AutoPets stands behind our reconditioned units with the same 90-day money-back guarantee and 18-month warranty. Reconditioning reusable products aligns with our values at AutoPets. We aim to reduce our environmental impact from manufacturing to end user. By extending the useful life of our products through reconditioning and reselling, together we reduce waste. Our reconditioned units offer great value since you'll receive a manufacturer-approved product at a discounted price. When considering whether to purchase a reconditioned unit, however, remember that you are purchasing a used product. Although we make every effort to clean the unit thoroughly before shipping, there may be slight cosmetic defects or evidence of prior use. If you are concerned about any of the above, we recommend that you do not purchase a reconditioned unit.

How can I order a reconditioned unit or know if any are available?

We add reconditioned items to our website weekly. They are available on a first-come, first-served basis. To view current inventory, visit https://www.litter-robot.com/reconditioned-litter-robot-units.html. We do not maintain a waitlist.

Why have the Litter-Robot 2 Classic & Bubble been discontinued?

Due to the release of the Litter-Robot 3 and subsequent changes in demand of the Litter-Robot 2 Classic and Bubble, we have discontinued regular production of these models. We will continue to carry component stock for all warranty claims and future out-of-warranty repair requests. Although we cannot guarantee that we will stock replacement parts indefinitely, it is our goal to maintain full service on discontinued products for 10 years. Beyond warranty, you can purchase replacement and reconditioned parts, or you can contact us to schedule repairs or a tune-up.

General Litter-Robot Questions (Post-Purchase)

My cat won't use it. What should I do?

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things and your cat still refuses to use the Litter-Robot, don't worry; you are protected by our 90-day money-back guarantee. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

How often should I change the carbon filters in the waste drawer?

We recommend that you change the carbon filters every three to four months depending on how frequently your Litter-Robot gets used. This is really up to personal preference. If you are noticing a stronger odor coming from the unit, it may be time to change the carbon filter.

How do I clean the Litter-Robot exterior?

Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and give them a sponge bath, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

How often do I have to clean the inside of the globe?

This depends on your personal preference and your cat’s behavior. We recommend cleaning the inside of the globe every one to three months. Learn how to clean your Litter-Robot: 1. Press the Empty button to cycle the globe clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay! 2. Turn the Litter-Robot off and unplug the unit. 3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside. 4. Remove the globe: With two hands, lift the globe off the base. 5. Clean the globe with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose or power washer. 6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use a disposable towelette to wipe the inside and upper half of the globe (without removing the litter). The Litter-Robot can be used immediately, since drying is nearly instantaneous.

I'm part of the Refer-a-Friend program. Who do I contact if I have questions?

If you have questions about the Refer-a-Friend program, please contact our Marketing team at marketing@autopets.com.

Connect App

Can I use the app with both iOS and Android?

The Connect app is compatible with Apple mobile devices with iOS 9.0 or greater and Android mobile devices 6.0 or greater. Both the Apple and Android apps are available to download.

What is the difference between the Litter-Robot 3 and the Litter-Robot 3 Connect?

Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. The Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week—but with Connect, you'll know exactly when the Litter-Robot needs your attention.

What if I already own a Litter-Robot 3? Can I upgrade my Litter-Robot?

Yes. You can make your Litter-Robot 3 compatible with the app by installing the Connect Upgrade Kit or by purchasing a new base with Connect.

Can I connect the app to multiple Litter-Robot units?

Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

Can everyone in the family use the app?

Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

Is the Litter-Robot compatible with IFTTT and other third-party home automation systems?

Yes! You can connect your Litter-Robot to 650+ relevant smart home products using the free and easy platform IFTTT. Learn more here.

Payments & Billing

Do you offer a payment plan?

Yes, we have teamed up with Affirm to offer easy financing. Simply select Affirm at checkout. Your Affirm account is created using your name, email, mobile phone number, birthday, and last 4 digits of your SSN. This combination helps Affirm verify and protect your identity. Choose 3, 6, or 12 monthly payments. Affirm designed its loans to offer you flexibility and control over your budget. Affirm offers rates as low as 10-30% APR based on your credit. Your actual rate is shown at checkout. Simply pay your monthly bill using a debit card or bank transfer at www.affirm.com/pay. Affirm has a dedicated team at San Francisco HQ, ready to answer your questions and help however they can.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Amazon Payments. We also offer payment plan options through Affirm. We do not accept checks or money orders.

What are shipping costs outside the contiguous U.S.?

Outside the contiguous U.S., shipping costs for a Litter-Robot unit are as follows: $80 Hawaii and Alaska; $100 Puerto Rico; and $150 American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

Returns & Refunds

If I am not satisfied, how do I get a refund?

If you or your cat are not completely satisfied with the Litter-Robot, for any reason, just send the unit back within 90 days to receive a refund of the purchase price (customer is responsible for the shipping). If you have purchased your Litter-Robot through a source other than Litter-Robot.com, you must coordinate the return with that source and according to their product return policy.

I received a refund notification, but I do not see the money in my account. What can I do?

If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

My credit card was stolen, lost, or otherwise compromised. Can you put my refund on a different card?

If your account has been compromised, please contact us immediately so we can make other arrangements. Once a refund has been processed, it is finalized immediately. If you purchased through our website using a Visa, MasterCard, Discover, or American Express credit card that is no longer valid, we can apply your refund to a different card if notified in advance.

How long will it take for my refund to be processed?

We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

Do I need an RMA number for a return? How do I get this?

You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, you may call us toll-free at 1-877-250-7729 or email us at RMA@Litter-Robot.com. When receiving an RMA you will also be provided with return instructions or you may use the yellow sheet that came with your unit. Returns that come back without an RMA may take excess processing time or be refused.

Do you offer a return shipping service?

We can provide a return shipping label via FedEx for a $60 deduction from your refund. You will need to contact us through “Submit a ticket” in order to set this up. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.

Repair Service & Warranty

What is the extended warranty?

Our extended warranty provides an additional 18 months of repair coverage for parts, labor, and shipping for your Litter-Robot. The extended warranty may be purchased at a discounted rate of $49.99 at the time you purchase a new Litter-Robot unit. The discounted rate can only be offered at the time of purchase and is refundable if you choose to return the unit for any reason within 90 days. If you choose to purchase the extended warranty after the unit has already been purchased, it is $99.99. If you are interested in adding the extended warranty to your existing standard 18-month full warranty, please contact Customer Service for more details. You may contact Customer Service at 1-877-250-7729 between the hours of 9AM and 7PM (EST), Monday through Friday. You can also e-mail us at support@Litter-Robot.com. If your unit is still covered by the 18-month full warranty, you can purchase your extended warranty on our website.

Do you offer repair services?

Yes, we offer repair services. If you feel that your unit is in need of repair, please contact us at support@litter-robot.com or call us at 1-877-250-7729. We'll discuss what the options are for your unit and open up a repair ticket if necessary.

What is a tune-up?

A tune-up is a great way to help extend the life of your Litter-Robot. The cost for a Litter-Robot 2 Classic or Bubble tune-up is $139 (includes return shipping). The cost for a Litter-Robot 3 tune-up is $159 (includes return shipping). Our technicians will perform a thorough inspection to find and replace worn or damaged components. They will also replace the motor, wiring harness, circuit board, carbon filters, and seal strips.

How long will it take to have my Litter-Robot repaired?

Repairs are usually completed and shipped back to you within 5 days of the unit arriving at our repair facility.

Will my repair be covered under warranty?

The standard, full warranty that accompanies every Litter-Robot is 18 months, starting from the date of shipment. The optional extended warranty adds 18 months for a total of 36 months of coverage. (If you didn't purchase the extended warranty when you purchased your Litter-Robot, you can still purchase it as long as your standard warranty has not expired.) The cost of repairs (including parts, labor, and shipping within the contiguous U.S.) are covered during the warranty period.

Do reconditioned units have a warranty?

Reconditioned units come with the same 90-day money-back guarantee and 18-month warranty as new units.

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