Frequently Asked Questions


Find answers here or contact us for more information.

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1. Will my cat actually go inside the globe?

Cats are generally curious and tend to investigate new things. Those already familiar with a covered litter box may be quicker to investigate.

We recommend placing the Litter-Robot where the old litter box used to be, especially if your cat is fearful of new things. You can remove the old litter box or leave it next to the Litter-Robot for a short time. Then, take a cup of litter from the old box and put it in the globe of the Litter-Robot. The scent will be familiar, and your cat should be inclined to check it out. Once your cat ventures inside and feels the litter under his paws, he'll know what to do! Check out Making the Switch for more tips and tricks.

2. Can kittens use the Litter-Robot?

It depends how much your kitten weighs. The Litter-Robot senses the weight of your cat to know when he enters and exits, which triggers the countdown timer and cleaning cycle.

Kittens and small cats that weigh less than 5 pounds may not be heavy enough for the sensor to detect. Until they weigh enough, we recommend cycling the Litter-Robot manually. Leave the Litter-Robot switched off or unplugged. When you see your cat has used it, wait about 7 minutes for the waste to clump, then turn it on/plug it in. The Litter-Robot will automatically perform a cleaning cycle (takes about 2 ½ minutes), then turn it off/unplug it again. Continue this supervised mode until your kittens have gained sufficient weight to activate the cat sensor.

3. What are the dimensions of the Litter-Robot? Will it fit in my home?
The Litter-Robot is about the size of a nightstand. Because it reduces almost all odor, prevents litter tracking, has an 8-hour sleep setting (when it will not cycle), and has an optional cabinet, you can place it in any room in your home.
 
Product Dimensions:
Height: 29" (74cm)
Width: 22” (56cm)
Length: 24” (61cm)
Weight: 24 lbs.

Waste Drawer: 6”H x 11”W x 16”D
LR III Open Air Entryway: 15.75"H x 10.5"W
LR Il Classic or Bubble Entryway: 9”H x 6.75”W
Internal (globe): 13”-15”H (depending on litter level) x 20”W x 15”D
 
Shipped:
Height: 33” (84cm)
Width: 23” (58.4cm)
Depth: 23” (58.4cm)
Carton Weight: 28lbs.
4. Where should I put my Litter-Robot?

At first, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using the Litter-Robot regularly, remove the old litter box. At this point, the placement is up to you. Because the Litter-Robot reduces almost all odor, prevents litter tracking, and has an 8-hour sleep setting (when it will not cycle), you can place it in virtually any room in the house without disturbance. If you decide to place it out of sight, set a reminder, so it's not out of mind! You'll need to change the waste drawer liner about once per week (with one cat).

5. My cat won't use it. What should I do?

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things, and your cat still refuses to adopt the Litter-Robot, don't worry; you are protected by our 90-Day Money-Back Guarantee. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping.

6. Does the Litter-Robot require special litter?

The Litter-Robot works well with almost any clumping or scoopable litter. Litter beads and crystals that are small enough to pass through the screen will also work.

The Litter-Robot is not compatible with litters that are strictly absorbent, non-clumping, loose clumping, newspaper-based, or wood-based pellets. You'll find these incompatible litters create a muddy mess and interfere with the sifting process.

We suggest Litter-Robot Brand Premium Clumping Cat Litter or Nullodor products.

7. Does the Litter-Robot work with Feline Pine?

No, the large pellet size of Feline Pine does not sift well. It builds up on the screen, causing clean pellets to spill into the waste drawer during the cleaning cycle.

8. Does the Litter-Robot require special garbage bags?

No, the Litter-Robot does not require a special bag or liner for the waste drawer. As long as it fits, you can use it. Customers often use kitchen garbage bags or large plastic grocery bags. If you're looking for an eco-friendly option, check out our custom-fit, biodegradable Waste Drawer Liners in various size packs (three come free with purchase of a Litter-Robot).

9. I have more than one cat. Can I use one Litter-Robot for multiple cats?

Yes! Multiple cats can use the same Litter-Robot—and each one will have a clean place to go each time, thanks to the automatic cleaning cycle. More cats means more waste, so make sure to empty the waste drawer more frequently.

If one of your cats is a kitten or may not weigh 5 pounds, be sure to leave the Litter-Robot switched off or unplugged. When you see your cat has used it, wait about 7 minutes for the waste to clump, then turn it on/plug it in. The Litter-Robot will automatically perform a cleaning cycle (takes about 2 ½ minutes), then turn it off/unplug it again. Continue this supervised mode until your kitten has gained sufficient weight to activate the cat sensor. See Can kittens use the Litter-Robot? for more information.

10. How often do I need to empty the waste drawer?

It depends on how many cats use the Litter-Robot and how big they are. On average, for one adult cat, it is typical to empty the waste drawer once per week; for two adult cats, up to two times per week.

11. What happens if my cat tries to enter the globe while it is rotating?

The cat sensor will detect your cat (by weight) and turn off the motor. The Litter-Robot will wait 15 seconds, then attempt to resume the cleaning cycle.

If your cat or something else is still tripping the cat sensor, the Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The user manual will help you troubleshoot common problems and our Customer Service (1-877-250-7729) team is here to help when you need it.

12. Will the globe turn while my cat is inside?

No, the globe cannot turn while your cat is inside. The cat sensor is tripped any time a cat enters or reenters the globe, resetting the timer for another 7 minutes, thereby preventing a cleaning cycle from starting while your cat is inside. See How It Works for more information. 

13. Are there any rakes, obtrusions, or wires inside the globe that may injure my cat?

No, the globe does not contain any mechanisms or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat's safety mind.

14. Are the electronics or power source dangerous to my cat?

No, the Litter-Robot operates on 12 Volts DC using a wall plug adapter similar to the adapters or chargers that you may use at home to operate other appliances, including your cell phone charger. And unlike some other mechanized designs on the market, the Litter-Robot 12 Volt DC control system components are concealed inside the base of the unit (under the globe), unreachable by your pet. There are no electrical components or shock hazards inside the globe.

15. What happens if the globe jams?

If the globe jams, the motor will stop all rotation and the red and yellow lights on the control panel will flash. To fix, turn the Litter-Robot off, then on again. If the jam persists, call Customer Service at 1-877-250-7729.

The user manual will help you troubleshoot common problems and our Customer Service team is here to help when you need it.

16. Is dust a problem with the movement of the litter?

No, dust is virtually eliminated! The slow rotation of the globe combined with the size of the filtering screen results in minimal agitation of the litter. We often hear from customers that this is one of their favorite things about the Litter-Robot—freedom from scooping means freedom from inhaling dust!

17. I'm going green! Can I reduce my litter-box's carbon footprint?

The Litter-Robot reduces the environmental impact of your litter box in several ways:

  • -  The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. 
  • -  The Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents. Try Litter Robot Premium Clumping Litter.
  • -  We offer biodegradable Waste Drawer Liners that you can use instead of plastic garbage or grocery bags, further reducing your environmental impact.
18. What is the warranty and money-back guarantee for refurbished products?
18-Month Warranty

AutoPets stands behind all Litter-Robots with an 18-Month Warranty for new and reconditioned units. Comparable in construction, engineering, and detail to other quality home appliances, the Litter-Robot is a durable, automatic, self-cleaning litter box designed to last the nine lives of your cat. See full details here

90-Day Money-Back Guarantee

Try the reconditioned Litter-Robot in your home and experience freedom from litter box scooping. You are protected by our Money-Back Guarantee, so if you or your cat are not completely satisfied with the reconditioned Litter-Robot for any reason, just send the unit back within 90 days of receipt to receive a refund of the purchase price, less shipping. See all the details of our Money-Back guarantee here.

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    15 Years in Business

     
     
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    5,000+ Positive Reviews

    With more than 5,000 reviews of the Litter-Robot, we can confidently say that we have the best self-cleaning litter box on the market!

     
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    100,000 Happy Customers

    With more than 100,000 satisfied customers, the Litter-Robot is making caring for your pet cleaner, easier, and most importantly, enjoyable!

     
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    Made in the USA

    The Litter-Robot is designed and manufactured in the USA!

     

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