FAQ

View our most frequently asked questions about the Litter-Robot below.

Litter-Robot (pre-purchase)

  • How does Litter-Robot 4 compare to Litter-Robot 3 Connect?

    Core features of Litter-Robot models have always included a patented sifting system, odor management, multi-cat design, cat safety features, and easy-to-clean modular components. The new Litter-Robot 4 advances these core features with the latest technology, including the optional OdorTrap™ System to neutralize litter box odors and the SafeCat™ System with OmniSense™ Detection for enhanced safety and real-time tracking of waste and litter levels. Litter-Robot 4 also features a QuietSift™ cleaning cycle, an enlarged waste drawer, and a wider opening to maximize cat comfort.

  • Does Litter-Robot require special litter?

    Litter-Robot simply requires clumping litter. We recommend a high-quality, standard-weight, clay-based clumping litter, such as our premium cat litter. Some silica gel litter beads and crystals can also be used with Litter-Robot, as long as they pass through the screen. Alternative, plant-based litters may also work, but these tend to form looser clumps that can cause condensation in the waste drawer. When using a plant-based litter, we recommend emptying the waste drawer and cleaning more frequently. Litters that do not work in Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

  • Does Litter-Robot require special garbage bags?

    No, Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 10- to 13-gallon kitchen garbage bags or large plastic grocery bags. If you're looking for a no-fuss option, check out our custom-fit waste drawer liners in various size packs (three come free with each Litter-Robot). Our waste drawer liners work for any Litter-Robot model.

  • Will my cat actually go inside the globe?

    Cats are generally curious and will investigate any new object. Cats that are already used to a covered litter box may be quicker to investigate. We recommend that you leave Litter-Robot turned off at first while your cat acclimates. Place Litter-Robot in the same location as the old litter box. You can leave the old litter box near Litter-Robot for a short time. Take a cup of litter from the old litter box and add it to the clean litter in Litter-Robot. The scent will be familiar, and your cat will be inclined to investigate. Once your cat ventures inside and feels the litter under their paws, they will know what to do. Learn more about acclimating your cat.

  • Can kittens use Litter-Robot?

    Kittens that weigh 3 pounds or more can safely use Litter-Robot 4 in automatic mode, while kittens that weigh 5 pounds or more can use Litter-Robot 3 (with or without Connect) in automatic mode. If your kitten does not meet this minimum weight, leave Litter-Robot off to operate in “semi-automatic” mode. When you see your kitten has used Litter-Robot, turn it on, and Litter-Robot will automatically perform a clean cycle. Once it finishes, turn the power off. This way, your kitten is safe while they get accustomed to Litter-Robot at a young age, and you don’t have to scoop the litter box!

  • How many cats can use Litter-Robot?

    We recommend up to 4 indoor cats per single Litter-Robot; however, we do have customers with more cats using a single unit. As a rule of thumb, one cat using Litter-Robot 3 requires that the drawer be emptied once per week; two cats, twice per week; three cats, every other day, and so on. Litter-Robot 4 features an enlarged waste drawer for even more waste capacity, which means emptying is required less often. Litter-Robot cycles 7 minutes after each use, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

  • What if my cat won't use Litter-Robot?

    If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Whisker Customer Experience to request a Return Merchandise Authorization (RMA) number. We cannot accept return shipments without an RMA number.

  • Does Litter-Robot have a weight limit?

    No, Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt Litter-Robot or not. Whether or not Litter-Robot will be comfortable for a large or fat cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much they weigh. Litter-Robot 4 features a wider opening to maximize comfort for cats of all breeds and sizes.

  • Does Litter-Robot help with cats that spray very high when they go?

    Yes, Litter-Robot is a great solution for cats that spray or aim high when they go. The globe was designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, which itself is protected by a tough, impermeable flexible liner. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom).

  • What are the dimensions of Litter-Robot 3? Will it fit in my home?

    Litter-Robot 3 is about the size of a nightstand.
    Litter-Robot 3 Dimensions:
    Height: 29.5" (74.9cm)
    Width: 24.25" (68.6cm)
    Depth: 27" (68.6cm)
    Entryway: 16"H x 10.25"W
    Inside Globe: 15"-17"H (depending on litter level) x 20"W x 20"D
    Litter Bed: 14" wide at maximum
    Waste Drawer: 5"H x 12.5"W x 16"D
    Weight: 24 pounds

  • What are the dimensions of Litter-Robot 4? Will it fit in my home?

    Litter-Robot 4 is about the size of a nightstand, with a footprint similar to that of a large traditional litter box.
    Litter-Robot 4 Dimensions:
    Height: 29.5" (74.9cm)
    Width: 22" (55.8cm)
    Depth: 27" (68.6cm)
    Entryway: 15.75"H x 15.75"W
    Inside Globe: 15"-17"H (depending on litter level) x 19"W x 18"D
    Litter Bed: 14" wide at maximum
    Waste Drawer: 5.5"H x 13.5"W x 9.25"D
    Weight: 24 pounds

  • Where should I put my Litter-Robot?

    Starting out, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using their self-cleaning litter box regularly, remove the old litter box. At this point, the placement is up to you. If possible, we recommend placing Litter-Robot on a firm surface. If your Litter-Robot sits on carpet or has a rug/mat under it, the cat sensor can become less sensitive over time, potentially leading to issues with sensing when your kitty has entered/exited the unit.

  • Will Litter-Robot eliminate all litter box odors?

    Because waste is promptly removed and contained in the base, typical litter box odors will be significantly reduced with Litter-Robot. Litter-Robot 4 features an optional OdorTrap™ System designed to neutralize litter box odors. This system uses the combination of a sealed waste drawer and carbon filter to reduce odors. You can opt to replace the carbon filter with OdorTrap™ Packs to eliminate litter box odors through natural chemistry. For Litter-Robot 3, a large carbon filter located in the front of the waste drawer absorbs odors and moisture to discourage mold growth (a major culprit of that telltale litter box smell). The amount of odor control Litter-Robot will provide depends on the amount of odor created—by how many cats use it, what type of litter you use, and your cats' diets, among other things. Of course, the more often you empty the waste drawer, the less opportunity there is for odor to escape. That said, if you empty the waste drawer and notice Litter-Robot is still a source of unpleasant odors, we recommend changing out the bed of litter completely, deep-cleaning Litter-Robot twice per year, and replacing the carbon filter as needed. It is also worth noting that scented litters are generally not as effective at absorbing odors as unscented litter. Instead, we recommend an unscented, odor-trapping, natural litter like our premium cat litter.

  • Does Litter-Robot help reduce litter tracking?

    Yes. Because Litter-Robot automatically cleans after each use, your cat is not walking through dirty litter that can stick to their paws and be tracked out of the litter box. That said, the type of litter you use can make a difference in general litter tracking. Litter-Robot 4 comes standard with fence and optional step to reduce litter tracking out of the globe.

  • Does Litter-Robot run on batteries or does it need to be plugged in?

    Litter-Robot comes with a power supply that plugs directly into the wall. We have a Litter-Robot 3 backup battery kit (Litter-Robot 4 backup battery kit coming soon) available on our website, which provides 24-48 hours of reserve power, so your Litter-Robot will remain operational in the event of a power outage. (Battery life varies depending on your cat's usage.)

  • How often do I need to empty the waste drawer?

    This depends on the number and size of your cats. Litter-Robot 4 features an enlarged waste drawer, so you may only need to empty the waste drawer once every two weeks per one cat. With Litter-Robot 3, once every 10-12 days per one cat is usually sufficient; two cats, twice per week; three cats, every other day, and so on.

  • How much litter do I put in Litter-Robot?

    Fill the globe with litter until it meets the raised fill line on the black rubber globe liner when spread flat—approximately 8-10 pounds of litter (3.6-4.5 kg) by weight or 1 gallon (4L) by volume. Be careful not to overfill the globe. Since the waste clumps are removed during each cycle, there is no need to put excessive litter in the globe.

  • How often do I need to add litter?

    Litter-Robot uses litter very efficiently since the patented sifting system only removes the clumps. Litter-Robot 4 features real-time tracking of litter levels, so the Whisker app can alert you when to add more litter to the globe. We also recommend checking the litter level against the raised fill line (on the black rubber liner of the globe) each time you empty the waste drawer, which is about once per week for a single cat or twice for multiple cats. Be careful not to overfill the globe.

  • Will Pretty Litter work with Litter-Robot?

    Litter beads and crystals that are small enough to pass through the screen (such as Pretty Litter) will work with Litter-Robot. However, we recommend using a high-quality, clay-clumping litter.

  • Does Litter-Robot work with Feline Pine?

    No, Feline Pine pellets are too large to pass through the sifting screen, which prevents the litter sifting system from working properly. Feline Pine clumping is also too fluffy to effectively pass through the sifting screen.

  • Is dust a problem with the frequent rotation of the globe and the movement of the litter?

    No, any dust is negligible since the globe rotates very slowly.

  • What happens if the globe jams?

    If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, all Litter-Robots are equipped with an anti-pinch safety mechanism. Litter-Robot 4 features an integrated SafeCat™ System that continuously analyzes 4 zones to ensure kitty’s safety.

  • Will the globe turn while my cat is inside?

    No, the globe will not turn while your cat is inside. Litter-Robot features weight sensor technology that detects your cat every time they enter, or re-enter, the globe, resetting the countdown timer to prevent the clean cycle from starting for another 7 minutes.

  • What happens if my cat tries to enter the globe while it is rotating?

    Weight sensor technology will detect your cat and the globe will stop immediately. The cycle will not resume until 15 seconds after the cat is no longer detected. If your cat or something else is still tripping the sensor, Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Experience team is here to help when you need it. Weight applied on the step and/or step mat will not trip the sensor and stop the globe rotation. This is intentional, as we do not want to invite a cat to enter by stopping the globe rotation. If, however, the cat steps inside, the globe will stop.

  • Are the electronics or power source dangerous to my cat?

    No, there are no electrical components inside the globe. Litter-Robot operates on a safe 15 Volts DC using an adapter very similar to the ones you may have at home for a clock radio or for charging your cell phone.

  • Are there any rakes or wires inside the globe?

    No, the globe does not contain any rakes or wires that could hurt or harm your cat. Litter-Robot was designed with your cat’s safety in mind.

  • What kind of power supply does Litter-Robot require? How much power does Litter-Robot consume?

    Litter-Robot will work with both 110 and 220 currents. Use only the power supply provided with the unit. Litter-Robot consumes a very small amount of power: When the motor is working to rotate the globe during a clean cycle, Litter-Robot uses just 2.7 watts of electricity. When Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 watts of electricity.

  • I'm going green! Can I reduce my litter box's carbon footprint?

    Litter-Robot helps reduce the environmental impact of your litter box in several ways: The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents.

  • What is the difference between a new robot and a reconditioned robot?

    Manufacturer-reconditioned Litter-Robots and Feeder-Robots are generally robots sold as new and then returned under our 90-day in-home trial. Eligible robots are reconditioned and tested to verify they meet original factory specifications. Whisker stands behind our reconditioned robots with the same 90-day in-home trial and WhiskerCare™ 1-Year Warranty. Our reconditioned robots offer great value since you'll receive a manufacturer-approved product at a discounted price. When considering whether to purchase a reconditioned robot, however, remember that you are purchasing a used product. Although we make every effort to clean the robot thoroughly before shipping, there may be slight cosmetic defects or evidence of prior use. If you are concerned about any of the above, we recommend that you do not purchase a reconditioned robot.

  • How can I order a reconditioned robot or know if any are available?

    We add reconditioned items to our website weekly. They are available on a first-come, first-served basis. View current inventory here.

  • Why have Litter-Robot 2 Classic & Bubble been discontinued?

    Due to the release of Litter-Robot 3 and Litter-Robot 4, as well as subsequent changes in demand of Litter-Robot 2 Classic and Bubble, we have discontinued regular production of these models. We will continue to carry component stock for all warranty claims and future out-of-warranty repair requests. Although we cannot guarantee that we will stock replacement parts indefinitely, it is our goal to maintain full service on discontinued products for 10 years. Beyond warranty, you can purchase replacement and reconditioned parts, or you can contact us to schedule repairs or a tune-up.

  • Where can I buy Litter-Robot?

    Purchase Litter-Robot at litter-robot.com to ensure a 90-day in-home trial, comprehensive coverage with our WhiskerCare™ 1-Year Warranty, and passionate US-based customer experience.

  • Do you offer a payment plan?

    Yes, we have teamed up with Affirm to offer easy financing. Simply select Affirm at checkout. Your Affirm account is created using your name, email, mobile phone number, birthday, and last 4 digits of your SSN. This combination helps Affirm verify and protect your identity. Choose 3, 6, or 12 monthly payments. Affirm designed its loans to offer you flexibility and control over your budget. Affirm offers rates as low as 10-30% APR based on your credit. Your actual rate is shown at checkout. Simply pay your monthly bill using a debit card or bank transfer at www.affirm.com/pay. Affirm has a dedicated team at San Francisco HQ, ready to answer your questions and help however they can. *Note: Affirm financing for Litter-Robot 4 coming soon.

  • What methods of payment do you accept?

    We accept Visa, MasterCard, American Express, PayPal, and Amazon Payments. We also offer payment plan options through Affirm. We do not accept checks or money orders.

Litter-Robot (post-purchase)

  • How do I set up my Litter-Robot?

    Visit our Getting Started page to view our online setup guide (including tips to acclimate your cat), the user manual, and accessory installation guides.

  • My cat won't use it. What should I do?

    Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to Litter-Robot. If you have tried these things and your cat still refuses to use Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

  • How often should I change the carbon filters in the waste drawer?

    We recommend that you change the Litter-Robot 3 carbon filter or Litter-Robot 4 carbon filter every month depending on how frequently your Litter-Robot gets used. This is really up to personal preference. If you are noticing a stronger odor coming from the unit, it may be time to change the carbon filter.

  • How often should I change OdorTrap™ Packs?

    We recommend that you change 2 OdorTrap™ Packs every month or 1 pack every 2 weeks.

  • How do I clean the Litter-Robot exterior?

    Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and use cleaner spray or cleaner wipes. You can also give them a sponge bath with mild soap and water, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

  • How often do I have to clean the inside of the globe?

    This depends on your personal preference and your cat’s behavior. We recommend cleaning the inside of the globe every one to three months. Learn how to clean your Litter-Robot: 1. Press the Empty button to cycle the globe clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay! 2. Turn the Litter-Robot off and unplug the unit. 3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside. 4. Remove the globe: With two hands, lift the globe off the base. 5. Clean the globe with cleaner spray or with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose. 6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use cleaner wipes to wipe the inside and upper half of the globe (without removing the litter). Watch the Litter-Robot 3 video here.

  • How do I set the Litter-Robot 3 timer (Wait Time Setting)?

    Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Wait Time Setting mode. One of the lights will start flashing, indicating the current Wait Time Setting. Use the Reset button to toggle to the next setting: blue for 3 minutes, yellow for 7 minutes, and red for 15 minutes. Press and hold the Empty button to save the setting. The blue light will blink to confirm, then return to standby.

  • How do I set the Litter-Robot 4 timer (Wait Time Setting)?

    Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Wait Time Setting mode. The light bar will indicate the current Wait Time setting. Subsequent short presses of the Empty button will toggle through the following settings: 3 minutes = 1 green light displayed; 7 minutes = 2 green lights displayed; 15 minutes = 3 green lights displayed; 25 minutes = 4 green lights displayed; 30 minutes = 5 (all) green lights displayed. After selecting the preferred setting, a 3-second long press of the Empty button will save the setting.

  • Which Wait Time setting should I choose?

    The Wait Time is the elapsed time starting from when your cat exits the globe until the unit starts a Clean cycle. It can be set for 3, 7, or 15 minutes on Litter-Robot 3, or 3, 7, 15, 25, or 30 minutes on Litter-Robot 4. The default Wait Time is 7 minutes. Reduce the Wait Time if it is important to minimize odor and/or the time that waste is available to other pets—such as dogs. However, reducing the Wait Time may reduce the cleaning effectiveness if clumps do not have enough time to set up. Extend the Wait Time when using a lower-quality clumping litter that needs more time to set up.

  • Why is my Litter-Robot not cycling?

    This video will take you through some basic checks that usually resolve why your Litter-Robot 3 is not cycling. You can also try these tips: (1.) Please make sure the back of the unit is at least 2-3 inches away from the wall. If the unit is touching the wall, it can impact the weight sensor technology. (2.) Make sure the unit is on a flat, even surface. Carpet or litter mats/rugs underneath the unit may impact the sensor. (3.) Standard weight litter is recommended for best results; you’ll want to keep the litter amount as close to or right under the fill line. The unit needs 8-10 pounds of litter in the globe to detect a 5-pound cat in Litter-Robot 3, or a 3-pound cat in Litter-Robot 4. If the litter is below the line or you're using a lightweight or plant-based litter, this will decrease the sensitivity of the unit. (4.) Check to make sure the unit is not in sleep mode. Sleep mode in Litter-Robot 3 is indicated by a solid blue and solid yellow light. Sleep mode in Litter-Robot 4 is indicated by a solid purple light. If sleep mode is accidentally turned on, it will go into sleep mode at the same time every day until it’s physically turned off. You can view this video on how to turn sleep mode on/off on Litter-Robot 3. If you’re still experiencing issues, please contact our Customer Experience team.

  • I'm part of the Refer-a-Friend program. Who do I contact if I have questions?

    If you have questions about the Refer-a-Friend program, please contact our Marketing team at marketing@whisker.com.

Feeder-Robot

  • How much food does Feeder-Robot hold and dispense?

    Without the hopper insert, Feeder-Robot holds up to 32 cups of dry kibble. With the hopper insert, it holds up to 25 cups of dry kibble. With the pre-installed dispenser, Feeder-Robot dispenses up to 1/2 cup of pet food in 1/8-cup increments, 1 to 8 times per day.

  • Should I schedule my pet's meals or use gravity mode with Feeder-Robot?

    Deciding how to use the Feeder-Robot depends on your pet’s eating habits. If your pet has a habit of overeating or eating very quickly, you may wish to schedule their meals. By scheduling the feeding time, your pet will be eating a measured meal portion, 1 to 8 times per day. If your pet has no issue with overeating and tends to “graze” throughout the day, you may wish to use gravity mode. In gravity mode, the Feeder-Robot bowl remains full based on a check every 6 hours.

  • Can you put wet food in Feeder-Robot?

    You cannot put wet food in Feeder-Robot. You can use any dry or semi-moist cat or dog kibble.

  • What if Feeder-Robot goes offline? Will it still feed my pet?

    Yes! If you use the Whisker app to set your pet's feeding schedule, you can rest assured that your pet will still be fed should the unit go offline. The Feeder-Robot saves the feeding schedule locally on the unit. Whether the unit is connected to the network or offline, once it has a schedule programmed to it via the control panel keypad or downloaded to it from the app, Feeder-Robot will continue to feed on that specific schedule until it is updated. If the Status Indicator Tower light is blue, then the unit is running a programmed schedule.

  • Is a backup battery included on Feeder-Robot?

    The Feeder-Robot 12V Backup Battery is not included, but sold separately. If you purchase the battery add-on with your Feeder-Robot, the battery will come pre-installed. (Does not apply to Feeder-Robot bundles or reconditioned Feeder-Robot; battery must be installed by customer.)

  • How do I introduce my pet to Feeder-Robot?

    Place the Feeder-Robot in the same location as the current food bowl(s), set it up, and make sure it is not scheduled to feed yet. Give your pet a day or two to explore Feeder-Robot. Add a small handful of your pet’s food to the bowl to provide a familiar meal for your pet. Place treats in the feeding bowl or around Feeder-Robot so your pet associates rewards with the unit. Once you notice that your pet has eaten from Feeder-Robot, press the Feed button while your pet is in the room with you so they can observe the food dispensing and become familiar with the sound of Feeder-Robot while you are there to reassure them. Feeder-Robot is not loud, but the dispenser will make slight noise during the dispensing process. For more tips, refer to the instruction manual.

  • How do I clean Feeder-Robot?

    Use cleaner wipes on removable parts (or hand wash with mild soap); let completely air dry before re-assembling Feeder-Robot. Wipe down non-removable parts that touch pet food or use the included cleaning brush. Do NOT submerge the Feeder-Robot base or control panel in water. We recommend that you clean Feeder-Robot before its first use, and at least once a month after that. The best time to clean is when the hopper and feeding bowl are already empty.

  • How do I set up my Feeder-Robot?

    Visit our Getting Started page to view our online setup guide, the user manual, and accessory installation guides.

The App

  • Can I use the app with both iOS and Android?

    The Whisker app is compatible with Apple mobile devices with iOS 13.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

  • What are the app capabilities for Litter-Robot 3 Connect and Litter-Robot 4?

    Both WiFi-enabled Litter-Robot models allow you to monitor and control the litter box from your phone, view weekly and monthly litter box activity to identify patterns and irregularities, and receive notifications when the waste drawer is full. Litter-Robot 4 also features real-time tracking of litter levels and recorded cat weight after every use.

  • What is the difference between Litter-Robot 3 and Litter-Robot 3 Connect?

    Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week—but with Connect, you'll know exactly when the Litter-Robot needs your attention.

  • If I already own Litter-Robot 3, can I upgrade to Litter-Robot 3 Connect?

    Yes. You can make your Litter-Robot 3 compatible with the app by installing the Connect upgrade kit or by purchasing a new base with Connect.

  • Will my Whisker robot connect to my WiFi network?

    Our robots require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Litter-Robot 3 Connect and Feeder-Robot require IPv4 addressing, and are unable to connect to shared networks (apartment complexes, college dorms, etc.). Litter-Robot 4 supports either IPv4 or IPv6 addressing.

  • Can I connect the app to multiple Whisker robots?

    Yes! You can onboard multiple WiFi-enabled Litter-Robots or Feeder-Robots to the Whisker app. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

  • Can everyone in the family use the app?

    Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

  • How do I connect Litter-Robot 3 Connect to WiFi?

    Download the Whisker app and put the Litter-Robot 3 Connect into onboarding mode: Press both the Cycle and Empty buttons at the same time; when done correctly, the Power light will turn white, then blue. Open the app and press the + button to add your new robot. Follow the prompts in the app to onboard your robot. When you reach the point where you are instructed to connect your phone to the Litter-Robot hotspot, you can do so via your device's bluetooth or click the link that says “Connect via WiFi.” Follow the prompts from there. Watch our onboarding video to learn how to connect your Litter-Robot to WiFi or how to use your device's bluetooth to onboard.

  • How do I connect Litter-Robot 4 to WiFi?

    Download the Whisker app and make sure your mobile device's bluetooth is enabled. Litter-Robot 4 ships with the unit in onboarding mode (WiFi light blinking yellow). If your unit is not in onboarding mode, press and hold the Connect button for 3 seconds or until the onboarding light blinks yellow. Follow the prompts in the app and scan the QR code on the back of the unit as directed. Once Litter-Robot is successfully connected to WiFi, the onboarding light on the control panel light bar will display a solid blue light.

  • Can I use my device's bluetooth to onboard my robot to the Whisker app?

    Yes, you can onboard your robot to the Whisker app via your device's bluetooth. To do so, make sure your mobile device's bluetooth is enabled. Put your robot into onboarding mode (or confirm it is already in onboarding mode), and approve the prompt to use location services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with your robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.

  • I'm having issues onboarding my Litter-Robot 3 Connect to the app. What should I do?

    Please note that the app will not connect to unsecured networks or shared networks. Check out our Support Center article with tips for app onboarding. If your issues persist even after following these recommendations, please contact our Customer Experience team.

Shipping

  • Do you offer free shipping?

    We offer free shipping to the contiguous United States on all orders of $49 or more. (Excludes Alaska, Hawaii, Puerto Rico.)

  • What are shipping costs outside the contiguous U.S.?

    Outside the contiguous U.S., shipping costs for a Litter-Robot unit are as follows: $150 for Hawaii and Alaska; $200 for Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

  • Where does Litter-Robot ship from?

    Litter-Robot ships from our assembly and fulfillment center located in Juneau, Wisconsin.

  • Do you ship to PO Boxes or APO/FPO/DPO addresses?

    No, we cannot ship to PO Boxes. We also cannot ship to APO/FPO/DPO addresses.

  • How do I update my billing or shipping address?

    If an incorrect billing or shipping address was used on a recent order, you will need to cancel the order (see “How do I cancel an order?”) and place a new order on our site with the correct billing and shipping information. For future orders, log into your account and update your address under Address Book.

  • How can I find tracking information on my order?

    You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.

  • If I purchase multiple items on Litter-Robot.com, will they ship together?

    Once your order ships, you'll receive a tracking email from FedEx, UPS, or USPS (depending on the item purchased) that includes estimated date of arrival. Items sold from Litter-Robot.com may ship separately, and each item may not have its own tracking number. Please allow 1-2 business days after your first shipment to receive your other items. If it is not received within 1-2 business days, please contact us directly.

  • Why did I receive Litter-Robot accessories but not my Litter-Robot unit?

    If you ordered accessories, you may receive those prior to receiving your Litter-Robot.

  • Can you send my shipment without prices? It's intended to be a gift.

    Yes. None of our packing materials include prices. Only the order confirmation email will include prices.

  • Can you send my order in an unmarked box?

    No, unfortunately our warehouse does not stock unprinted boxes. If you order Litter-Robot, the box will display what it is on the outside. Litterbox.com orders also display logos on the outside of the box.

Subscriptions

  • How do I change or cancel my subscription?

    You can change or cancel your subscription at any time by logging into your account at least five (5) business days before your next shipment. Simply log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Cancel Subscription” under the relevant subscription section. You can also pause your subscription or skip a month: Log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Skip Next Delivery” or “Pause Subscription” under the relevant subscription section. If you choose to pause your subscription, it will remain paused indefinitely until you log back into your account and update.

Returns & Refunds

  • If I am not satisfied with my Litter-Robot or Feeder-Robot, how do I get a refund?

    Buy with confidence knowing that your investment is backed by our 90-day in-home trial. If you or your pet are not satisfied with your robot appliance, simply return it for a refund of the purchase price. You only have to pay return shipping. If you have purchased your robot appliance through a source other than Litter-Robot.com, you must coordinate the return with that source and according to their product return policy. Visit our returns page for more information.

  • How do I find my return or refund status?

    You can check the status of your return or refund by logging into your account and clicking My Returns. Additionally, you will hear from Whisker Customer Experience within 72 business hours after submitting your return request.

  • Do I need to clean my Litter-Robot to return it?

    Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a $75 cleaning fee deducted from your refund.

  • What is your return policy on furniture?

    All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022, including Cat Orb, Cat Silo, Cat Shelf (2 Pack), Cat Side Table, Cat Pyramid, Cat Tower, Barn Door Dog Crate, and Barrister Dog Crate. This does not include Farmhouse Credenza, Storage Cabinet, Coastal Credenza, and Corner Credenza. We do not accept returns on open-box furniture (including concealer furniture items). While we try to remain flexible as a company, once a piece of furniture has been built or its package opened, we are unable to take it back. If you would like to return your eligible Sauder furniture, please contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise can only be returned in new, unopened, and unassembled condition and in the original product packaging as received. All paperwork should be included with your return to ensure a prompt and accurate credit. You are responsible for the cost of the return shipment. Upon inspection and refund approval, the credit card and card number used to purchase your merchandise will be credited within 7-10 business days. Visit our returns page for more information.

  • What is your return policy on all items other than Litter-Robot, Feeder-Robot, and furniture?

    All sales are final (no returns, no refunds) on select pet accessory items purchased on or after 11/9/2022, including Pet Food Mat, Litter Mat, Memory Foam Bed, Corduroy Cat Tunnel, Fancy Cat Sac, and Large Pet Food Mat. No returns or refunds on cat litter. For all other items, contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received. Opened sprays, wipes, litter mats and traps, toys, apparel, and furniture (cat beds, mats, tunnels) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Visit our returns page for more information.

  • I received a refund notification, but I do not see the money in my account. What can I do?

    If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

  • My credit card was stolen, lost, or otherwise compromised. Can you put my refund on a different card?

    We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check or via PayPal.

  • How long will it take for my refund to be processed?

    We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

  • Do I need an RMA number for a return? How do I get this?

    You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Customer Experience. When receiving an RMA you will also be provided with return instructions or you may use the yellow sheet that came with your unit. Returns that come back without an RMA may take excess processing time or be refused. Visit our returns page for more information.

  • Do you offer a return shipping service?

    We can provide a return shipping label via FedEx for a $60 deduction from your refund. You will need to contact us through our returns page in order to set this up. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.

WhiskerCare™ Warranty

  • What is the WhiskerCare™ Warranty?

    WhiskerCare™ is a comprehensive protection plan that covers your Whisker robot from top to bottom for 1 year at no cost. An extended plan is available for purchase. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. You’ll have access to our dedicated US-based customer experience and software experts. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees.

  • If I move to a different country, is my WhiskerCare™ Warranty still valid?

    If you leave the country with a robot you purchased in the USA, we will continue to honor your WhiskerCare™ Warranty. However, you may be required to pay shipping costs for repairs.

  • Do you offer repair services?

    Yes, we currently offer repair services on our Litter-Robot 2 and Litter-Robot 3 models (Litter-Robot 4 services are coming soon).

  • Do you offer instructions for DIY repairs?

    Yes, please visit our Support Center for links to all of our installation guides!

  • What is a tune-up?

    A tune-up is a great way to help extend the life of your Litter-Robot. The cost for a Litter-Robot 2 Classic or Bubble tune-up is $160 (includes shipping). The cost for a Litter-Robot 3 tune-up is $180 (includes shipping). Our technicians will perform a thorough inspection to find and replace worn or damaged components. They will also replace the motor, wiring harness, circuit board, carbon filters, and seal strips.

  • How long will it take to have my Litter-Robot repaired?

    Repairs are usually completed and shipped back to you within 5 days of the unit arriving at our repair facility.

  • Will my repair be covered under the WhiskerCare™ Warranty?

    During your WhiskerCare™ Warranty period, we will resolve Litter-Robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support.

  • Are reconditioned robots covered under the WhiskerCare™ Warranty?

    Yes, reconditioned robots are covered by our 90-day in-home trial and WhiskerCare™ 1-Year Warranty.

Account & Orders

  • How do I update my account password or email address?

    Log in and click Account Information. From there you can update your email and password.

  • How do I update my payment method?

    If an incorrect payment method was used on a recent order, you will need to cancel the order (see “How do I cancel an order?”) and place a new order on our site with the correct payment method. For future orders, log into your account and update your payment method under Payment Methods.

  • How do I cancel an order?

    If your order has not yet shipped, please log into your account and click My Orders https://www.litter-robot.com/sales/order/history/ to cancel your order. We will get back to you within 72 business hours to confirm cancellation details. If your order has already shipped, it is not eligible for cancellation. If this is the case, you will need to start a return request at WhiskerReturns.com. (Note: No returns or refunds on cat litter. Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable.

  • How can I find my order status?

    If you are inquiring about Litter-Robot 4 shipping dates, please see our latest shipping schedule. If you are inquiring about a different product you ordered, please log into your account and view your recent orders. Click My Orders to see the status of your order, as well as the tracking information for items that have shipped.

Rewards & Discounts

  • Do you offer military discounts?

    We offer 10% off for active military members. Please contact Whisker Customer Experience for more information.

  • Do you offer student discounts?

    We offer 10% off for college students and recent grads. Learn more.

  • What is your affiliate program?

    For more information about our affiliate program, please visit our Affiliates page.

  • How do I become a Litter-Robot influencer?

    For more information about our influencers program, please visit our Influencers page.

  • Do I get a discount for referring a friend?

    For more information about our refer-a-friend program, please visit our Refer-a-Friend page.

  • Do you have discounts for veterinarians, breeders, or shelters?

    For more information about our professional partnerships, please visit our Professionals page.

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