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Expected Shipping Schedule

Most items ship in: 1-3 business days.*
Subscription items: As scheduled.
Litter-Robot 5 & Pro: 1-3 business days.*
Litter-Robot EVO: 1-3 business days.*
Litter-Robot 4: 1-3 business days.*
Litter-Robot 4 LitterHopper: Ships separately in 1-3 business days.*
Litter-Robot 5 LitterHopper: Ships separately in 1-3 business days.*
Litter-Robot EVO Ramp and Litter-Robot 5 Ramp: 1-3 business days.*
PetTag: Ships within 1 week.*
Non Litter-Robot items: 3-5 business days from purchase.*

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*These dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors.

When your order ships, we’ll email you with the tracking number and carrier used. Items may ship separately - such as our litter and ramps.

Please note: Orders containing our newest models (EVO, 5, or 5 Pro) will ship all items together once the robot is ready to ship.

FAQ

  • Will my order arrive in one package if I ordered multiple items?

    Not always. Orders containing a Litter-Robot plus litter, accessories, or bundle items often ship in separate packages, sometimes on different days and occasionally with different carriers. Each shipment gets its own tracking number and email. If your order status shows delivered but you’re still expecting items, consult our delivery tracking page for more information on your shipment.

  • Do you offer free shipping?

    We offer free shipping to the contiguous United States on all orders of $75 or more. (Excludes Alaska, Hawaii, Puerto Rico.)

    Outside the contiguous U.S., shipping costs for a Litter-Robot unit are as follows: $150 for Hawaii and Alaska; $200 for Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

  • Do you offer expedited shipping?

    Currently, we only offer standard shipping. If you need your Litter-Robot sooner, we are available in select retail locations! Our dedicated Find a Store page will help you locate a store near you.

  • Do you ship to PO Boxes or APO/FPO/DPO addresses?

    No, we cannot ship to PO Boxes or APO/FPO/DPO addresses.

  • Where does Litter-Robot ship from?

    Litter-Robot ships from our assembly and fulfillment center located in Juneau, Wisconsin. Some Lit orders ship from regional distribution centers for faster delivery.

  • What is Wyllo?

    Wyllo is our purchase protection partner. After purchase, you may receive an email or text message requesting additional verification. Please respond to Wyllo’s request within 48 hours to avoid your order being canceled.

  • Can I change the address or items in my order after it’s placed?

    Due to our secure payment processing agreements, we’re unable to modify an order once it has been placed. If any changes are needed, we would need to cancel and refund the current order. You can then place a new order with the updated items.

  • Is a signature required for delivery?

    No, a signature is not required. You’ll receive tracking details via email as soon as your order ships so you can monitor its estimated delivery time.