Returns & refunds

If you or your pet are not satisfied within 90 days, simply return your Whisker product for a refund of the purchase price. You only have to pay return shipping.

Returns eligibility

Whisker products purchased directly through,, or may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.

If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. No returns or refunds on cat litter. Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.

Returns process

  1. Obtain a Return Merchandise Authorization (RMA) number. Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received. Log in to your account to start your return.
  2. Prepare and package your item to return. View detailed return instructions for the Litter-Robot and Feeder-Robot. Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund.
  3. Determine your shipping method. You are responsible for return shipping costs. We can provide a return shipping label for a $60 deduction from your refund; then you can take your package to a dropoff location or schedule a home pickup. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
  4. Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.
Start A Return