Returns & refunds

All color options are covered under warranty. However, please note that colors may be phased out over time. If you require support for a color bezel unit that is no longer carried, you'll have the option to choose from our current available color offerings.

You can check the status of your return or refund by logging into your account and clicking My Returns. Additionally, you will hear from Whisker Customer Experience within 72 business hours after submitting your return request.

Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a $75 cleaning fee deducted from your refund.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022, including Cat Orb, Cat Silo, Cat Shelf (2 Pack), Cat Side Table, Cat Pyramid, Cat Tower, Barn Door Dog Crate, and Barrister Dog Crate. This does not include Farmhouse Credenza, Storage Cabinet, Coastal Credenza, and Corner Credenza. We do not accept returns on open-box furniture (including concealer furniture items). While we try to remain flexible as a company, once a piece of furniture has been built or its package opened, we are unable to take it back. If you would like to return your eligible Sauder furniture, please contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise can only be returned in new, unopened, and unassembled condition and in the original product packaging as received. All paperwork should be included with your return to ensure a prompt and accurate credit. You are responsible for the cost of the return shipment. Upon inspection and refund approval, the credit card and card number used to purchase your merchandise will be credited within 7-10 business days.

All sales are final (no returns, no refunds) on select pet accessory items purchased on or after 11/9/2022, including Pet Food Mat, Litter Mat, Memory Foam Bed, Corduroy Cat Tunnel, Fancy Cat Sac, and Large Pet Food Mat. No returns or refunds on cat litter. For all other items, contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received. Opened sprays, wipes, litter mats and traps, toys, apparel, and furniture (cat beds, mats, tunnels) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection.

If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check or via PayPal.

We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Customer Experience. When receiving an RMA you will also be provided with return instructions or you may use the yellow sheet that came with your unit. Returns that come back without an RMA may take excess processing time or be refused.

We can provide a return shipping label via FedEx for a $60 deduction from your refund. You will need to contact us to set this up. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.