Returns & refunds

If you or your pet are not satisfied within 90 days, simply return your Whisker product for a refund of the purchase price. You only have to pay return shipping.

Returns eligibility

Whisker products purchased directly through Whisker.com, Litter-Robot.com, or Litterbox.com may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.

If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. We do not accept returns on open-box furniture. Opened litter, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.

Returns process

  1. Obtain a Return Merchandise Authorization (RMA) number. We do not accept responsibility for return shipments without an RMA number.
  2. Prepare and package your item to return. View detailed return instructions for the Litter-Robot and Feeder-Robot. Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund.
  3. Determine your shipping method. You are responsible for return shipping costs. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup). Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
  4. Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.
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