Not satisfied?
If you or your cat are not satisfied for any reason within the first 90 days of ownership, you are eligible to return it for a refund under our 90-Day Money-Back Guarantee.
Need a repair?
If the Litter-Robot needs a repair during the first 18 months of ownership, it is covered under our 18-Month Warranty.
RMA Number & Packing
To return your Litter-Robot, you will need a Return Merchandize Authorization (RMA) number. To request one, contact us at 1-877-250-7729 or rma@litterrobot.kayako.com. We do not accept responsibility for return shipments without an RMA number. Along with your RMA number, you will receive return instructions or you can refer to the Return & Repack insert that came with your unit.
Please make sure the Litter-Robot is clean and carefully packed (the original materials are best) to avoid damage during shipment.
Return shipping costs are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
Refund Processing
Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account.
If the original method of payment was lost, stolen, or otherwise compromised, please notify us before your refund is processed. If you made your purchase through our website using a Visa, MasterCard, Discover, or American Express credit card that is no longer valid, we can apply your refund to a different card if notified in advance. Contact Customer Service for more information.
