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Returns & refunds
If you or your pet are not satisfied within 90 days, simply return your Whisker product for a refund of the purchase price. You only have to pay return shipping.
Returns eligibility
Whisker products purchased directly through Whisker.com, Litter-Robot.com, or Litterbox.com may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.
If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.
All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. No returns or refunds on cat litter. Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.
Returns process
- Obtain a Return Merchandise Authorization (RMA) number. Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received. Log in to your account to start your return.
- Prepare and package your item to return. View detailed return instructions for the Litter-Robot and Feeder-Robot. Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund.
- Determine your shipping method. You are responsible for return shipping costs. We can provide a return shipping label for a $60 deduction from your refund; then you can take your package to a dropoff location or schedule a home pickup. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
- Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.