Whisker App Onboarding: Unable to select WiFi network

If you're unable to find your WiFi network name during onboarding, please complete the following steps.

  • Ensure you're attempting to connect to your home's 2.4 GHz network (most IoT devices cannot connect to 5 GHz networks).
  • You may be too far away from your router. Try placing the unit closer to your wireless router.
  • Your home's WiFi network name must be:
    • Broadcasting and not hidden
    • Under 31 characters
    • Password-protected
  • Your home WiFi's network name cannot have certain characters- If you believe this is the issue, please provide us with your network name and we can confirm. If you do not wish to change your network name, you can attempt to onboard to a guest network.

Additional tips:

  • Network passwords must be between 8-31 characters and cannot have slashes, periods, @ signs, apostrophes, or spaces.

  • Ensure you're using the latest versions of your phone's operating system: Apple (iOS 10.0 and higher) or Android (8.0 and higher).

  • Unplug any Wi-Fi Boosters you have in your home until onboarding is complete.

Need technical support?

Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

Troubleshooting Wizard

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Phone and Chat support available Mon-Fri: 9AM-7PM EST and Sat: 9AM-5PM EST, or submit a ticket anytime.