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Returns
For immediate self-service, log in to your account to start your return.
1. What items are you returning?
Product must be purchased from litter-robot.com or litterbox.com. For external returns, contact the third party retailer.
Returned products must be clean and free of litter. A $75 cleaning fee will be applied to products that are returned with litter or waste.
Note: Litter cannot be returned.
2. Return reason
Please specify
Hesitant kitty?
These tried-and-true methods will help your cat use Litter-Robot in no time.
Have you tried Litter-Robot accessories?
They help create a better experience for you (and kitty, too).
We got you!
OdorTrap™ Packs eliminate stubborn litter box odors with natural chemistry.
Solved!
The Litter Trap™ Mat catches kicked out litter before it hits your floor.
Trouble with your Litter-Robot 4?
Our self-service troubleshooters are the fastest way to solve issues with your robot.
Trouble with your Litter-Robot 3?
Trouble with your Feeder-Robot?
3. Customer details
4. How would you like to return your item?
Any shipping costs will be deducted from your refund.
Canpar pick up CA $100.00 Canpar will pick up your return from your home
Return label $60.00 $40.00 $160.00 $15.00 Receive a pre-made return label and bring your return to a drop-off location or schedule a home pickup.
Self-ship Use a courier of your choice to ship your return
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Your return request has been submitted.
You will receive an email in the next 72 business hours with next steps to complete your return.
