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Support
Litter-Robot Product Support

Need help with your Litter-Robot product? Contact us for quick support, or visit the Support Center to learn more about warranties, returns, and refunds.

I Need Help With…

  • Litter-Robot 3

    Litter-Robot 3

  • Litter-Robot 3 Connect

    Litter-Robot 3
    Connect

  • Litter-Robot 2

    Litter-Robot 2

Warranty Support
Warranty Support

Your Litter-Robot is protected with a standard 18-month warranty starting from the date of shipment. During the warranty period, we will repair your Litter-Robot at no charge. We cover all parts, labor, and shipping costs (within the contiguous 48 United States). Customers in Alaska, Hawaii, and Puerto Rico will incur additional shipping costs.

If you are unsure whether your unit is still covered under warranty, contact Customer Service at support@Litter-Robot.com or 1-877-250-7729 Mon–Fri, 9am–7pm EST. Near the end of your warranty? Get covered for another 18 months with our extended warranty. Learn more about our guarantee.

Returns & Refunds

You can buy with confidence knowing that you have 90 days to try the Litter-Robot in your home. If you or your cat are not satisfied for any reason, send it back to receive a refund of the purchase price. Just follow the return procedure below.

1

To return the Litter-Robot, you must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number.

To request one, contact us at 1-877-250-7729 or support@Litter-Robot.com.

2

You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund (or $75 for home pickup)—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

3

Please make sure the Litter-Robot is clean (which allows us to extend the useful life of our products) and carefully packed to avoid damage during shipment. Packing with the original materials is your best and most eco-friendly option.

Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account. Contact Customer Service for more information at support@Litter-Robot.com or 1-877-250-7729 Mon–Fri, 9am–7pm EST.

User Manuals

  • LR 3 User Manuals

    Purchased on or after 2/10/18

    Purchased on or after 2/10/18

  • Serial Numbers 11664 and higher

    Purchased on or after 4/28/16
    (Serial Numbers 11664 and higher)

  • Serial Numbers 11663 and lower

    Purchased on or before 4/27/16
    (Serial Numbers 11663 and lower)

  • LR 3 Quick Start Guides

    Connect Quick Start

    Connect Quick Start Guide

  • Purchased on or after 2/21/18

    Purchased on or after 2/21/18

  • Purchased before 2/21/18

    Purchased before 2/21/18

  • LR 3 Quick Reference Guide

    Quick Reference

    Quick Reference Guide

  • LR 2 User Manual

    Classic & Bubble

    Classic & Bubble

International Customers
International Customers

Outside the U.S., shipping costs for a Litter-Robot unit are as follows: $80 Hawaii and Alaska; $100 Puerto Rico; and $150 American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands. If your Litter-Robot was purchased through one of our international resellers, you will need to contact the reseller that the unit was purchased from to determine warranty repairs, returns, and refunds. Our network of international Authorized Distributors is equipped to service the Litter-Robot in over 50 countries. Find the Authorized Distributor in your region.

Third-Party Sellers
Third-Party Sellers

If you purchased your Litter-Robot through a third-party source such as Amazon, you must coordinate the return with that source. Be sure to review an individual seller’s return policy before making a purchase. (Please note: These instructions are for previous customers, as we no longer sell the Litter-Robot on Amazon or eBay.)

Americas
Australia & Pacific
Israel
Asia
Europe
Russia