Getting started with PetTag

Follow these steps to get started with the Whisker PetTag or refer to the user manual for more information.

Collar compatibility and positioning

The PetTag is designed to fit standard cat collars that are 0.35” to 0.5” (9–13 mm) wide, including buckle, breakaway, and adjustable collars.

For best performance and visibility, make sure:

The collar is snug but not tight — you should be able to fit two fingers between the collar and your cat’s neck.
The PetTag faces outward and downward, resting near the front of your cat’s neck when worn.
The QR code remains unobstructed, so it can be easily scanned if needed.

Step 1

Locate the side slots on both ends of the PetTag housing.

Step 2

Tilt the collar and thread it through the slits on each end of the tag.

Step 3

Position the tag flat against the collar with the QR code facing outward.

How PetTag works

The PetTag contains a passive RFID chip with a unique ID. When your pet wears the tag and approaches within 1-8” of a compatible Whisker robot, the tag is detected automatically via the robot’s built-in reader.

Passive RFID technology provides highly reliable, pet-specific identification that isn’t affected by lighting, pet color, or motion blur.

Woman on couch reviewing Whisker app while cat is in Litter-Robot 5

Onboarding

Download the Whisker app

Open the Whisker app or download it from the App Store or Google Play.

Tap “Add Device” in the app, then select “PetTag”.

Follow the prompts to onboard your PetTag and assign the tag to a Pet Profile.

Screens may vary as app gets updated.

Introducing your cat to a PetTag and collar

Helping your cat get used to a PetTag or a new collar can take time and patience. Follow the steps below to ensure a safe, comfortable, and positive experience.

Ensure proper fit

You should be able to fit two fingers side by side between the collar and your cat’s neck. A proper fit helps your cat get used to the collar and prevents discomfort or chewing.

Gradually introduce

Don’t put the collar on immediately. Leave it with the PetTag attached in your cat’s space for a few hours so they can explore it freely.

Build positive associations

Introduce the collar during a positive moment, such as feeding or playtime. Offer treats, praise, or affection when your cat interacts with it.

Start with short wear sessions

Use treats to guide your cat’s head through the collar. At first, let them wear it for 5–10 minutes, then increase the duration as they get comfortable.

Leave the collar on

After 3 days, if your cat is showing no signs of distress, try leaving the collar on all day. If your cat seems uncomfortable, return to shorter sessions and increase gradually.

Optional accessory: Whisker Cat Collar

The Whisker Cat Collar is designed to fit into your PetTag perfectly while being comfortable, safe, durable, and available in a variety of colors for your cat.

Adjustable breakaway cat collar
Adjusts 8–12″ to fit kittens and adult cats comfortably
Made from durable, easy-to-clean PVC
Breakaway buckle designed for your cat’s safety
Pairs seamlessly with Whisker PetTag

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