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Return instructions
Quick links
Return instructions (for a refund)
90-day in-home trial
If you or your cat are not satisfied with Litter-Robot, simply return it for a refund of the purchase price. You only have to pay return shipping.
Returning after receiving a replacement?
If you already received a replacement and need to send back your original item, follow Return instructions (after a replacement) instead.
Note: If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return and refund directly with that retailer.
Step 1: Get an RMA number
- Log in to your account to start your return (recommended) or visit WhiskerReturns.com.
- Already contacted Customer Experience? Check your email or your Whisker account for your RMA number.
Important: Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received.
Step 2: Clean your item(s)
Clean your product before returning. Items returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund.
Step 3: Pack your return
Safely pack your item(s) in the box your product arrived in. We do not provide additional shipping supplies or packaging services.
If you do not have the original packaging, comparable boxes can be purchased at shipping and home supply stores.
- Litter-Robot 5 & Pro box dimensions: 24” x 24” x 31” box
- Litter-Robot EVO box dimensions: 24” x 24” x 31” box
- Litter-Robot 4 box dimensions: 24” x 24” x 31"
- Litter-Robot 3 box dimensions: 33" x 24" x 24"
Write your RMA number and last name on the outside of your box for faster processing times.
Step 4: Ship your return
If your original shipping label is intact, attach the new label on top of the old label to prevent the package from being re-delivered to you.
Option 1: FedEx Drop-Off
Visit our Return Portal to generate a shipping label. Print and attach the label to your box, then take it to a FedEx drop-off location or schedule a pick-up from your account (available Monday through Friday) from your account. Please return item(s) within 3 weeks.
The return shipping fee will be deducted from your refund. Return shipments outside the contiguous 48 states may incur additional shipping costs.
To change or cancel this request, log in to your account or visit the Return Portal to void your label, then submit a new request.
Option 2: Self-Ship Option
Ship the package to the following address using the carrier of your choice. Items returned without a valid RMA will be disposed of to prevent contamination in our facilities. No refunds will be issued for items returned without a valid RMA or incorrect items received.
Whisker
Attn: Returns
RMA #____________
561 South Fairfield Avenue
Juneau, WI 53039
Canada Return Instructions
Return instructions (after a replacement)
After you've received your replacement, please complete the following steps to return your defective item(s).
Returning for a refund instead?
If you are returning your product during the 90-day in-home trial, follow Return instructions (for a refund) instead.
Step 1: Delete your robot (if applicable)
If you've received a replacement unit or base, delete your current unit from the Whisker app so you can onboard the new one.
- Open the app and select your robot
- Tap the gear icon (top right)
- Tap Delete Robot
- Follow prompts to onboard your new robot
Step 2: Clean your item(s)
Confirm your replacement works, then clean your product before returning. Items returned in unclean conditions may be subject to a $75 cleaning fee.
Step 3: Pack your return
Safely pack your product in the box your replacement arrived in. We do not provide additional shipping supplies or packaging services.
Write your RMA number, "WHISKER", and your last name on the outside of your box for faster processing times.
Step 4: Ship your return
When you're ready to send in your original item(s), log in to your account or visit the Return Portal. Download the pdf file, print it out, attach it to the package. Next, take your package to a FedEx drop-off location or schedule a pick-up from your account (available Monday through Friday). We cannot accommodate same-day pickups, so please plan at least a day in advance. Your label will expire in 3 weeks.
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