FAQ

Which Litter-Robot is best for you depends on various factors such as number of cats in your household, price point, and desired monitoring capabilities.

• With over 13,000 reviews, Litter-Robot 4 is the trusted, time-tested choice—reliable and well-loved by longtime users.
• Litter-Robot EVO is the best beginner-friendly option as the most compact self-cleaning litter box model, ideal for smaller spaces and 1-cat households.
• Litter-Robot 5 is the latest and greatest design, offering a sleek and modern upgrade with features like WasteID (coming soon), which identifies urine vs. feces to enable more targeted odor control and advanced routine monitoring.
• Finally, Litter-Robot 5 Pro is packed with premium features, namely its integrated dual camera technology, for those who want the ultimate cat-monitoring experience.

No matter which Litter-Robot model you choose, you’re getting a thoughtfully designed, high-quality product that allows you to stop scooping the litter box and provides your cat with a fresh bed of litter for every use. Compare all Litter-Robot models in detail on Whisker.com.

While Litter-Robot 4 is a tried-and-true option with 10,000+ 5-star reviews, Litter-Robot 5 builds on the same technology and features that make Litter-Robot 4 a success. In addition to SmartScale weight ID and litter- and waste-level sensing, Litter-Robot 5 offers advanced odor control with WasteID (coming soon), a slightly larger interior globe space and waste drawer (for less frequent emptying), a brilliant LCD display screen, an expanded cat weight range of 3-30 lbs, and accommodations for up to 5 cats. Compare all Litter-Robot models in detail on Whisker.com.

Litter-Robot EVO is a more compact, streamlined version of Litter-Robot 4. It’s ideal for households with one to two cats, offered at a lower price point, and comes with fewer built-in app insights. (You can upgrade to Whisker+ at any time with either model to unlock additional app insights and features and to track individual cat insights.) Litter-Robot 4 is suitable for up to four cats, offers more advanced features such as litter- and waste-level sensing, and can be equipped with premium accessories like the LitterHopper. Compare all Litter-Robot models in detail on Whisker.com.

Both Litter-Robot 5 models, our latest generation, are designed for multi-cat homes, kittens as small as 3 lbs, and large cats up to 30 lbs. They are the same size and offer best-in-class technology, including WasteID™, an industry-first feature that distinguishes between urine and feces (coming soon). Litter-Robot 5 Pro includes an integrated dual camera system for advanced cat identification and richer individual insights. This means you’ll be able to see which cat is using the unit and access more detailed data. Note that some features become more accurate over time as they learn from your household, typically optimizing after 30 days of regular use. (Some features require Whisker+.) Compare all Litter-Robot models in detail on Whisker.com.

The best litter for Litter-Robot is clumping litter. We recommend a high-quality, standard-weight, clay-based clumping litter, such as GreatLitter. Some silica gel litter beads and crystals can also be used with Litter-Robot, as long as they pass through the screen. However, translucent or white-colored litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy and are therefore not recommended. Alternative, plant-based litters typically do not work with Litter-Robot as these may not be filtered properly through the sifting system. Litters that do not work in Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

No, Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 10- to 13-gallon kitchen garbage bags or large plastic grocery bags. If you're looking for a no-fuss option, check out our custom-fit waste drawer liners in various size packs (five come free with each Litter-Robot). Our waste drawer liners work for any Litter-Robot model.

Yes. Kittens that weigh 3 pounds or more can safely use Litter-Robot 5 in automatic mode, and kittens that weigh 3 pounds or more can use Litter-Robot 4 or Litter-Robot EVO in automatic mode. (In older models like Litter-Robot 3, kittens must weigh at least 5 pounds.) If your kitten does not meet this minimum weight, leave Litter-Robot off to operate in “semi-automatic” mode. When you see your kitten has used Litter-Robot, turn it on, and press the Cycle button to perform a clean cycle. Once it finishes, turn the power off. This way, your kitten is safe while they get accustomed to Litter-Robot at a young age, and you don’t have to scoop the litter box!

That depends on the model. Litter-Robot 5 works for up to 5 cats; Litter-Robot 4 works for up to 4 cats; and Litter-Robot EVO works for up to 2 cats. Litter-Robot 5 features an enlarged waste drawer for even more waste capacity, which means emptying is required less often. Litter-Robot cycles 7 minutes after each use by default, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to Litter-Robot. If you have tried these things and your cat still refuses to use Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs. We can provide a return shipping label for a deduction from your refund.

Yes, all Litter-Robot models can accommodate large cats. With an entryway width of 15.75” and an interior height of 17.5”, Litter-Robot 5 is the best litter box for large cat breeds. Size and weight often have little to do with whether a cat will acclimate to Litter-Robot; the cat should be able to enter the globe and turn around inside it comfortably. Our weight limit recommendations are as follows: Litter-Robot 5: 3-30 pounds; Litter-Robot 4: 3-25 pounds; and Litter-Robot EVO: 3-19 pounds.

Yes, Litter-Robot 5 and Litter-Robot EVO can be placed on any type of flooring due to their integrated carpet tray. If you plan to use Litter-Robot 4 on carpet or uneven flooring, you can improve the accuracy of SmartScale weight readings by purchasing our specially designed Carpet Tray that sits between the unit and the floor. (The Carpet Tray is not required for Litter-Robot 4 to function.)

Yes, compared to a traditional litter box, Litter-Robot can be an amazing litter box for messy cats, especially if they spray or aim high when they go. Both the globe and liner were designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, and the liner is made of a tough, impermeable flexible material. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Litter-Robot also ships with a preinstalled fence that helps prevent urine from dripping into the base. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom). We recommend using the Litter-Robot Shield to further improve cleanliness. (Litter-Robot 5 Shield coming soon.)

Starting out, we recommend placing your Litter-Robot near your cat's old litter box to get your cat used to its new automatic litter box. As soon as your cat starts using their self-cleaning litter box regularly, remove the old litter box. At this point, the placement is up to you but we suggest avoiding the bathroom since the moisture can damage Litter-Robot's components. If possible, we recommend placing Litter-Robot on a firm surface and about an inch away from the wall. Litter-Robot 5 and Litter-Robot EVO can be placed on any type of flooring. If you plan to use Litter-Robot 4 on carpet or uneven flooring, please purchase our Carpet Tray accessory.

Because waste is promptly removed and contained in the base, typical litter box odors will be significantly reduced with Litter-Robot. Litter-Robot features a sealed waste drawer and Carbon Filter to reduce odors. You can opt to combine the Carbon Filter with OdorTrap Packs to eliminate litter box odors through natural chemistry. Litter-Robot 5 features additional targeted odor control with WasteID technology (coming soon), which detects what type of bathroom visit occurred and when to cycle: for urine, it waits to let clumps form; for solid waste, it cycles quickly for targeted odor management. We also recommend using an unscented, all-natural litter like GreatLitter to help with odor control. Even with advanced odor control, nothing can beat a regular cleaning routine. Be sure to perform a basic globe cleaning every 1-3 months and a deep cleaning at least every 3 months for optimal performance.

Yes. Because Litter-Robot automatically cleans after each use, your cat is not walking through dirty litter that can stick to their paws and be tracked out of the litter box. That said, the type of cat litter you use can make a difference in general litter tracking. Litter-Robot comes standard with a step and removable fence to reduce litter tracking out of the globe. You can purchase the Litter-Robot 4 Shield to further decrease tracking. (Litter-Robot 5 Shield coming soon.)

Litter-Robot comes with a power supply that plugs directly into the wall. We have a Litter-Robot 3 backup battery kit and Litter-Robot 4/5/EVO backup battery kit available on our website, which provides 24-48 hours of reserve power and are rechargeable so your Litter-Robot will remain operational in the event of a power outage. (Battery life varies depending on your cat's usage. The backup battery is not compatible with the Litter-Robot 4 LitterHopper.)

Litter-Robot may only need to be emptied once every 10 days, depending on the model and how many cats you have. Litter-Robot 5 features an extra large waste drawer that may only need to be emptied once every 10 days in a one-cat household. Litter-Robot 4 features a similarly large waste drawer that may only need to be emptied once every 8 days in a one-cat household; and Litter-Robot EVO will typically need to be emptied once per week in a one-cat household. The exact frequency depends on the number and size of your cats, as well as their litter habits. To help you stay on top of it, Litter-Robot will notify you when the waste drawer is full.

If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, all Litter-Robots are equipped with an anti-obstruction safety mechanism, meaning the globe will not turn while your cat is inside. Litter-Robot 5, 4, and EVO use weight sensors and anti-obstruction technology to detect when a cat has entered, so it knows when to cycle and when to wait. Litter-Robot 4 and Litter-Robot 5 also use integrated laser sensors.

If your cat enters Litter-Robot during a cleaning cycle, weight sensor technology will detect your cat and the globe will stop immediately. The cycle will not resume until 30 seconds after the cat is no longer detected. If your cat or something else is still tripping the sensor, Litter-Robot will not resume the cleaning cycle and the control panel or Whisker app will indicate the problem. The Support Center will help you troubleshoot common problems and our Customer Experience team is here to help when you need it.

You can buy Litter-Robot online through one of our official Whisker sites such as Litter-Robot.com, Whisker.com, or Litterbox.com. You may also purchase Litter-Robot in-store or online through one of our official retail partners: Best Buy, Petsmart, Target, Walmart, Hollywood Feed, Chewy, Amazon, and Costco.

We've loved Litter-Robot 3 and know many customers have too! As part of our continued innovation, we're transitioning to our next generation of self-cleaning litter boxes — Litter-Robot EVO, Litter-Robot 5, and Litter-Robot 5 Pro. These models build on everything that made Litter-Robot 3 great, with enhanced technology and performance. Don't worry — we'll continue to fully support all Litter-Robot 3 customers with parts, warranty service, and tech support.

No, only Litter-Robot 3 Connect is compatible with IFTTT products and more than 100 relevant smart home products. Other Litter-Robot models are not currently compatible.

Visit our Getting Started page to view our online setup guide (including tips to acclimate your cat), the user manual, and accessory installation guides.

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to Litter-Robot. If you have tried these things and your cat still refuses to use Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. (Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund.) You are responsible for return shipping costs, which are typically $50-$90, depending on where you live. We can provide a return shipping label via FedEx for a $60 deduction from your refund—just contact us. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

Replace the Waste Drawer Liner whenever you need to empty the waste drawer. For optimal odor absorption, we recommend replacing the Carbon Filter and OdorTrap Packs every 2-4 weeks, but replacement frequency is up to you and your cats' usage patterns.

Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and use a mild cleaning agent such as our Cleaner Spray or Cleaner Wipes. You can also give them a sponge bath with mild soap and water, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

We recommend cleaning Litter-Robot every 1 to 3 months, although this depends on your personal preference and your cat’s behavior. Learn how to clean your Litter-Robot:
1. For Litter-Robot 4 and Litter-Robot 5, press the Empty button to start an Empty cycle; for Litter-Robot EVO, press the Cycle button for 3 seconds. The Empty cycle causes the globe to cycle clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay!
2. Turn the Litter-Robot off and unplug the unit.
3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside.
4. Remove the globe: With two hands, lift the globe off the base.
5. Clean the globe with Cleaner Spray or with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose.
6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use Cleaner Wipes to wipe the inside and upper half of the globe (without removing the litter). Learn more about deep-cleaning your Litter-Robot.

The Cycle Delay is the elapsed time starting from when your cat exits the globe until the unit starts a Clean cycle. It can be set for 3, 7, 15, 25, or 30 minutes. The default Cycle Delay is 7 minutes. Reduce the Cycle Delay if it is important to minimize odor and/or the time that waste is available to other pets—such as dogs. However, reducing the Cycle Delay may reduce the cleaning effectiveness if clumps do not have enough time to set up. If urine clumps are sticking to the liner, perform a deep cleaning and extend the Cycle Delay to give the clumps more time to form

Litter Robot might not be cycling if the waste drawer is full, sleep mode is enabled, excess weight is detected, the litter level is too high, the cat sensor is dirty or malfunctioning, the unit is not on a level surface or placement is incorrect, or there is a mechanical issue with the motor or gear mechanism. Visit our Litter-Robot not cycling support article to learn more.

The Whisker app gives you real-time insights into litter box activity, weight trends, and more across all your Whisker products. (Features vary depending on model and Whisker+ membership.) Visit our Whisker app page to learn more.

Our robots require a 2.4 GHz WiFi signal. (5 GHz band only supported for Litter-Robot 5 Pro.) Litter-Robot automatic litter boxes support either IPv4 or IPv6 addressing. Feeder-Robot requires IPv4 addressing, and is unable to connect to shared networks (apartment complexes, college dorms, etc.).

We recommend staying opted in to marketing notifications to be informed about the new products, accessories, and promotions that may interest you and your fur family. If you don’t wish to receive these updates, you can opt out within the Whisker app: 

• Tap Account in the bottom navigation bar
• Tap Notifications in the settings section
• Toggle off “Marketing Push Notifications”

Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

Yes, you can onboard your robot to the Whisker app via your device's bluetooth. To do so, make sure your mobile device's bluetooth is enabled. Put your robot into onboarding mode (or confirm it is already in onboarding mode), and approve the prompt to use location services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with your robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.

Yes. The Whisker app is not required for Litter-Robot to function—Litter-Robot will still work as a self-cleaning litter box even without WiFi. Connecting to the Whisker app allows you to monitor your cats' weights and bathroom behaviors; to stay on top of important maintenance like refilling litter and emptying the waste drawer; and to know when something is wrong with your Litter-Robot so that you can keep it running smoothly for your cats. With a Whisker+ membership, you can unlock even deeper insights about your cats' activity and bathroom habits.

We offer free shipping to the contiguous United States on all orders of $49 or more. (Excludes Alaska, Hawaii, Puerto Rico.)

Outside the contiguous U.S., shipping costs for a Litter-Robot unit are as follows: $150 for Hawaii and Alaska; $200 for Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

Litter-Robot ships from our assembly and fulfillment center located in Juneau, Wisconsin.

No, we cannot ship to PO Boxes. We also cannot ship to APO/FPO/DPO addresses.

Once your order ships, you'll receive a tracking email from FedEx, UPS, or USPS (depending on the item purchased) that includes the estimated date of arrival. Items sold from Litter-Robot.com may ship separately, and each item may not have its own tracking number. Please allow 1-2 business days after your first shipment to receive your other items. If it is not received within 1-2 business days, please contact us directly.

Yes. None of our packing materials include prices. Only the order confirmation email will include prices.

No, unfortunately our warehouse does not stock unprinted boxes. If you order Litter-Robot, the box will display what it is on the outside. Litterbox.com orders also display logos on the outside of the box.

You can change or cancel your subscription at any time by logging into your account at least five (5) business days before your next shipment. Simply log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Cancel Subscription” under the relevant subscription section. You can also pause your subscription or skip a month: Log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Skip Next Delivery” or “Pause Subscription” under the relevant subscription section. If you choose to pause your subscription, it will remain paused indefinitely until you log back into your account and update.

Yes. Simply log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Skip Next Delivery” or “Pause Subscription” under the litter subscription section. If you choose to pause your subscription, it will remain paused indefinitely until you log back into your account and update.

It’s super easy: Choose the quantity, size, and delivery frequency, add to your cart, sign up for a Litter-Robot account if you don’t already have one, and check out. Your first litter shipment will ship 1-2 business days after your credit card is processed. From then on, you will be billed on the same day each month (depending on your plan frequency), and your litter will ship 1-2 business days after you’re billed. You can always adjust billing or shipping dates by logging into your account.

Your credit card will be charged on the day you first subscribe. Subscribers are automatically charged based on the frequency of their delivery. Monthly subscribers are charged once per month, bimonthly subscribers are charged once every 2 months, quarterly subscribers are charged once every 3 months, biannual subscribers are charged once every 6 months, annual subscribers are charged once every 12 months, on the credit or debit card associated with their account. You’ll be able to select a different billing or shipping date by logging in to your account if you so choose.

You can change or cancel your subscription at any time by logging into your account at least five (5) business days before your next shipment. Simply log in to your Litter-Robot account, choose “My Subscriptions” from the menu, and click “Cancel Subscription” under the litter subscription section.

Your litter ships for free in the contiguous U.S. There are shipping fees for Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

Unfortunately, litter subscription is not yet available outside of the U.S.

Yes, you can pause any of your active subscriptions for up to a year. To do this, tap on the “Account” tab in the bottom navigation bar, then “Subscription Management” and then “Edit Subscription”. You can access your orders and subscriptions from the App’s bottom navigation bar in the new “Account’’ tab.

No, there are no hidden fees. There are no membership fees, adjustment fees, or cancelation fees.

Buy with confidence knowing that your investment is backed by our 90-day in-home trial. If you or your pet are not satisfied with your robot appliance, simply return it for a refund of the purchase price. You only have to pay return shipping. If you have purchased your robot appliance through a source other than Litter-Robot.com, Whisker.com, or Litterbox.com, you must coordinate the return with that source and according to their product return policy. Visit our returns page for more information.

At this time, we do not offer trade-in credit on Litter-Robot 4. If you are within your 90-day in-home trial and would like to upgrade to a new model, reach out to our Customer Experience team to initiate your return.

You can check the status of your return or refund by logging into your account and clicking My Returns.

Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a $75 cleaning fee deducted from your refund.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022, including Cat Orb, Cat Silo, Cat Shelf (2 Pack), Cat Side Table, Cat Pyramid, Cat Tower, Barn Door Dog Crate, and Barrister Dog Crate. This does not include Farmhouse Credenza, Storage Cabinet, Coastal Credenza, and Corner Credenza. We do not accept returns on open-box furniture (including concealer furniture items). While we try to remain flexible as a company, once a piece of furniture has been built or its package opened, we are unable to take it back. If you would like to return your eligible Sauder furniture, please contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise can only be returned in new, unopened, and unassembled condition and in the original product packaging as received. All paperwork should be included with your return to ensure a prompt and accurate credit. You are responsible for the cost of the return shipment. Upon inspection and refund approval, the credit card and card number used to purchase your merchandise will be credited within 7-10 business days. Visit our returns page for more information.

All sales are final (no returns, no refunds) on select pet accessory items purchased on or after 11/9/2022, including Pet Food Mat, Litter Mat, Memory Foam Bed, Corduroy Cat Tunnel, Fancy Cat Sac, and Large Pet Food Mat. No returns or refunds on cat litter. For all other items, contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received. Opened sprays, wipes, litter mats and traps, toys, apparel, and furniture (cat beds, mats, tunnels) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Visit our returns page for more information.

If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check or via PayPal.

We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Customer Experience. When receiving an RMA you will also be provided with return instructions or you may use the yellow sheet that came with your unit. Returns that come back without an RMA may take excess processing time or be refused. Visit our returns page for more information.

We can provide a return shipping label via FedEx for a $60 deduction from your refund. You will need to contact us through our returns page in order to set this up. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.

WhiskerCare is a comprehensive protection plan that covers your Litter-Robot from top to bottom for 1 year at no cost. An extended plan is available for purchase. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. You’ll have access to our dedicated customer experience specialists, software experts, and US-based service team. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees.

If you leave the country with a robot you purchased in the USA, we will continue to honor your WhiskerCare Warranty. However, you may be required to pay shipping costs for replacements. Learn more about our international distributors.

No, we do not offer repair services. However, every Whisker robot purchase includes a 1-year WhiskerCare® Warranty or an extended plan available for purchase.

If your Litter-Robot is covered by our WhiskerCare Warranty, you can order select replacement part(s), and we'll ship it to you at no cost. Log into your account and click My Robots to access replacement parts.

If your Litter-Robot is out of warranty, we offer replacement parts for purchase. Our Support Center will solve most issues and help you identify which part you need if troubleshooting is unsuccessful.

Yes, please visit our Support Center for links to all of our installation guides!

Yes, reconditioned robots are covered by our 90-day in-home trial and WhiskerCare 1-Year Warranty.

Log in and click Account Information. From there you can update your email and password.

If an incorrect payment method was used on a recent order, you will need to cancel the order (see “How do I cancel an order?”) and place a new order on our site with the correct payment method. For future orders, log into your account and update your payment method under Payment Methods.

If you are inquiring about Litter-Robot 4 shipping dates, please see our latest shipping schedule. If you are inquiring about a different product you ordered, please log into your account and view your recent orders. Click My Orders to see the status of your order, as well as the tracking information for items that have shipped.

Yes! For more information, visit our Refer-a-Friend program page. If you have questions, please see our list of Refer-a-Friend FAQs or contact us.

Yes! Trade in your old litter box and get $50 off a new Litter-Robot. Get started here.

We offer 10% off for active military members. Learn more.

We offer 10% off for college students and recent grads. Learn more.

For more information about our affiliate program, please visit our Affiliates page.

For more information about our professional partnerships, please visit our Professionals page.